Arezou Alipour
Woodland Hills
Summary
Experienced and reliable customer service professional with a strong background in retail and sales environments. Proven track record of assisting customers with purchases, processing transactions accurately, and resolving issues promptly to ensure a positive shopping experience. Skilled in inventory control, payment handling, and working efficiently as part of a team. Known for a positive attitude, active listening, and the ability to thrive in fast-paced settings while maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Travel Agent Assistant
Gobooking
Los Angeles
11.2021 - 12.2024
- Designed customized travel itineraries based on client preferences and budgets.
- Coordinated travel arrangements, including flights, hotels, and transportation services.
- Provided expert advice on destinations, accommodations, and activities.
- Resolved client inquiries and issues to ensure satisfaction throughout the booking process.
Customer Service Representative
Ring calling card
Woodland Hills
10.2019 - 08.2021
- Assisted customers with product inquiries and service requests.
- Processed sales transactions accurately and efficiently.
- Resolved customer complaints through active listening and problem-solving.
- Assisted in resolving customer inquiries about billing discrepancies.
Sales Associate and Cashier
DB Shoes
Santa Monica
03.2017 - 06.2019
- Assisted customers in selecting women's shoes to enhance their shopping experience.
- Processed transactions efficiently at the point of sale using retail software systems.
- Collaborated with team members to restock inventory and manage stock levels.
- Handled cash, credit, and debit payments accurately and securely.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05-2025
Skills
- Customer service excellence
- Inventory control
- Collaborative teamwork
- Positive mindset
- Problem resolution
- Critical analysis
- Active listening skills
- Complaint resolution
- Time management skills
- Payment processing
Languages
Farsi
Native/ Bilingual
Timeline
Travel Agent Assistant
Gobooking
11.2021 - 12.2024
Customer Service Representative
Ring calling card
10.2019 - 08.2021
Sales Associate and Cashier
DB Shoes
03.2017 - 06.2019
Bachelor of Science - Criminal Justice
San Diego State University
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