Areeb Haroon
Oakville,Canada
Summary
Passionate about helping people grow, whether through mentorship or clear, purposeful communication. Over a year of experience leading youth-focused initiatives at ISNA Canada, with a strong track record of outreach, community building, and classroom support. Also developing skills in email copywriting to connect with audiences through writing that feels personal and motivating. Committed to work that builds trust, inspires action, and makes a real impact.
Overview
4
4
years of professional experience
Work History
Outreach Volunteer
ISNA Canada
04.2025 - Current
- Represented ISNA Canada by managing booths at different event venues and networking with people to discuss the various programs the Mosque has to offer. I did this meticulously to capture the interest of newcomers in getting involved in volunteer, educational, and leisure activities at ISNA Canada.
- Helped with Virtual Reality headset set up for audiences to show them the immersive Islamic stories from the holy scripture.
- Created connections with other organizations to set up potential partnerships.
Youth Leader Volunteer
ISNA Canada
01.2024 - Current
- Created a fun and engaging environment for kids ages 6-10 during physical activity hours. Fostering an environment where every kid felt included in the fun.
- I helped children with classwork on Islamic studies, working with them on activities such as crossword puzzles, and giving them hints to engage their problem-solving capabilities.
- Acted as a teaching assistant in a high school Islamic classroom, using my own experiences I gave input on certain topics to resonate with teenagers in the class.
- Participated in special guest speaker events set up and take down. Making sure that everything was organized to ensure a clean-looking environment for audience members.
- Worked in teams of adults and children to package food donated to Trillium hospital patients and medical workers.
- Assisted in serving food for community Ramadan events. Serving dinner to people for breaking of fast.
- Assisted with food packaging to help people in the community that suffer with food insecurity.
Customer Service Representative
Telmax INC
05.2021 - 08.2021
- Company Overview: Leading regional internet provider.
- Customer service in a high-volume call center at a leading regional internet provider. Resolved on average 30 to 50 calls a day for technical support within the call center KPI metrics (time to answer, time on call, 85% of a successful resolution in the first call).
- Developed confidence in dealing with difficult clients with complex and multi-dimensional problems, often with a great sense of urgency (a majority of clients for my employer worked from home or ran businesses on the internet).
- Developed a database to manage escalation tickets to ensure upper management visibility on high-value client tickets and complex problems. Ticketing database aided with escalation to appropriate senior management for client outreach as well as business requirements for future network enhancements that reduce technical problems.
- Leading regional internet provider.
Education
B.A. - Political Science
McMaster University
Hamilton, Ontario12.2025
Skills
- Writing
- Excellent interpersonal skills
- Excellent communication skills
- Skilled in MS Office
- Programming with API's
Timeline
Outreach Volunteer
ISNA Canada
04.2025 - Current
Youth Leader Volunteer
ISNA Canada
01.2024 - Current
Customer Service Representative
Telmax INC
05.2021 - 08.2021
B.A. - Political Science
McMaster University
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