Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic
Jessica Brochu

Jessica Brochu

Cochrane,AB

Summary

Seasoned professional with over 20 years in the hospitality industry, demonstrating exceptional organizational skills and professionalism. Excelled in roles from Outreach Volunteer to Hospitality Worker, enhancing community engagement and improving service standards. Proficient in client advocacy and CPR/AED certified, adept at fostering teamwork and ensuring client satisfaction through meticulous care coordination and risk assessment.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Outreach Volunteer

  • Supported fundraising initiatives by providing mobile massage therapy services.
  • Optimized social media presence by regularly posting updates on events, success stories, and other relevant news related to the organization's mission.
  • Ensured accurate record-keeping by diligently having clients review and sign terms and conditions, liability waivers and filling out health history forms.
  • Increased community awareness of local nonprofit programs by organizing and participating in outreach events.
  • Developed resources for clients, creating educational materials and compiling relevant information for easy access.
  • Developed strong interpersonal skills through frequent interactions with diverse populations during outreach activities.

Hospitality Worker

06.1998 - Current

I have acquired much experience in diverse fields of the hospitality industry over the past 20 plus years. Both in FOH & BOH.

  • Manager/Server/Bartender/Hostess/Line Cook
  • Business awareness, P & L, cost management and expenses
  • Catering/Banquet experience
  • Ability to work well under pressure in a fast paced upscale environments
  • Prioritizing and completing multiple tasks simultaneously
  • Effective time management skills
  • Problem solving, responsive, creative, flexible
  • Inventory, placing/receiving/organizing orders upon arrival
  • Knowledge and understanding of hygiene and safety standards
  • Professional and personalized service
  • And much more……

Education

GED -

Vicars School of Massage Therapy
Calgary, AB
06.2025

Skills

  • Attention to Detail
  • Professionalism
  • Trauma-informed care
  • Customer Service
  • Time Management
  • Collaboration and Teamwork
  • Reliability
  • Organizational Skills
  • Adaptability and Flexibility
  • Certified in CPR/AED
  • Documentation skills
  • Client Needs Assessments
  • Client Advocacy
  • Maintaining Client Records
  • Care Coordination
  • Risk Assessment

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Registered Massage Therapist in training (Graduating in June 2025)
  • CPR/AED First Aid Certificate
  • GED in both FOH and BOH in Hospitality
  • High School Diploma


Interests

  • Gym Workouts
  • Stand-up Paddleboarding (SUP)
  • Hiking
  • Downhill and Cross-Country Skiing

Timeline

Hospitality Worker

06.1998 - Current

Outreach Volunteer

GED -

Vicars School of Massage Therapy
Jessica Brochu