Areana.I. Saiyed
23 WOODLILY DR Moose Jaw 112 APARTMENT,SK
Summary
Eager to learn new things.
Good communication and interpersonal skills.
Ability to work as an individual and in as well in the team.
AVALAIBILITY:
Monday: 5 PM onwards.
Tuesday: 5 PM onwards.
Wednesday: 12 PM onwards.
Thursday: 5 PM onwards.
FRIDAY, SATURDAY, SUNDAY: ALL DAY
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Ahmedabad Airport
Ahmedabad, India, Gujarat
10.2020 - 07.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured that all customer queries were handled quickly and professionally.
- Delivered fast, friendly and knowledgeable response for routine questions and service complaints.
- Responded promptly to emails sent by customers seeking assistance.
- Answered follow-up calls to customers regarding their inquiries of timings and ticket booking.
Education
MBA - Marketing Management
ShreeChimanbhai Patel Institute of Management
Ahmedabad, India01-2021
Bachelor's In Commerce - Computer Application
ShreeNarayanGuru College Of Commerce
Ahmedabad, IndiaH.S.C (12th) - Commerce
Little Flower Higher Secondary School
Ahmedabad, India05-2015
S.S.C (10th) -
Little Flower High School
Ahmedabad, India06-2013
Skills
- Customer Complaint Resolution
- Customer queries
- Queue management
- Call center experience
- Customer needs assessment
- Email management
Timeline
Customer Service Executive
Ahmedabad Airport
10.2020 - 07.2024
MBA - Marketing Management
ShreeChimanbhai Patel Institute of Management
Bachelor's In Commerce - Computer Application
ShreeNarayanGuru College Of Commerce
H.S.C (12th) - Commerce
Little Flower Higher Secondary School
S.S.C (10th) -
Little Flower High School