Oluwawemimo Jinadu
Moncton,New Brunswick
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Crown Flour Mill Ltd.
Lagos, Lagos
03.2016 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Pricing and invoicing management to ensure customers get billed correctly through the SAP application
- Customer’s credit control management
- Managed accounts to retain existing relationships and grow share of business
- Capitalized on solutions presented by SAP CRM software to enhance lead prospecting and sales management
- Customer’s sales order generation through SAP
- Built relationships with customers and the community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Environmental Management and Toxicology - Environmental Science
Federal University of Agriculture Abeokuta
Abeokuta, Ogun State07.2011
High School Diploma -
Command Day Secondary School Ikeja
Ikeja, Lagos09.2004
Skills
Problem-Solving
- Staff Training and Development
- Customer Complaint Resolution
- Data Analytics
- Staff Training
- Strategic planning
- Time management
- Product knowledge
- Microsoft Excel
- Microsoft Word
- Account Management
- Microsoft PowerPoint
- Customer Relations
- Delivery Scheduling
- Administrative Support
- Order Processing
Accomplishments
- Successfully managed all B2C plants PAN Nigeria for 2years with little or no supervision, earning me the 2018 staff of the year award.
- Through well documentation and record keeping of free goods and corresponding customer’s orders, leading to a clear and stress-free audit process.
- Used Microsoft Excel to develop and innovate a template for customer’s orders which enabled Salesmen to send their orders electronically, through their phones while on field.
Languages
English
Full Professional
Timeline
Customer Service Executive
Crown Flour Mill Ltd.
03.2016 - Current
Bachelor of Environmental Management and Toxicology - Environmental Science
Federal University of Agriculture Abeokuta
High School Diploma -
Command Day Secondary School Ikeja
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