Archit Sikri
Toronto,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
S&P Global
Toronto, Ontario
01.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Manager
Bow Liquor Inc
Calgary, Alberta
04.2020 - 11.2022
- Identified and developed new markets for products or services.
- Created and presented monthly reports to management on sales performance.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Education
Bachelor of Arts - Business Administration
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12-2016
Skills
- Customer service experience
- Active Listening
- Multi-Task Management
- Proficient in Microsoft Office
- Quality Assurance Controls
- Problem-Solving
- Sales expertise
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- Serve Smart
- Driving licence
Timeline
Customer Service Representative
S&P Global
01.2023 - 05.2024
Sales Manager
Bow Liquor Inc
04.2020 - 11.2022
Bachelor of Arts - Business Administration
Cambrian College of Applied Arts And Technology
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