To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Personal Support Worker
Union Villa Long-Term Care
02.2023 - 10.2023
Certified Personal Support Worker
Marian Hill- Long Term Care Home
09.2022 - 01.2023
Assisted residents with daily living needs to maintain self-esteem and general wellness.
Provided safe mobility support to help residents move around personal and public spaces.
Turned and positioned bedbound resident to prevent bedsores and maintain comfort levels.
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Built strong relationships with residents to deliver emotional support and companionship.
Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
Recognized and reported abnormalities or changes in resident health status to case manager.
Helped residents to care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Supported residents with mental support and physical activities to accomplish quality of life and sustain needs.
Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
Point Click of Care (POC) trained.
Certified Personal Support Worker
S.R.T Medstaff (Home Care)
12.2021 - 08.2022
Developed rapport to create safe and trusting environment for care.
Assisted disabled clients to support independence and well-being.
Administered medication as directed by physician/nurse supervisor.
Monitored progress and documented client health status changes to keep care team updated.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Provided mobility assistance such as walking and regular exercising.
Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Reported unusual or urgent circumstances in clients' condition or environment immediately to nurse supervisor.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Entrusted to handle confidential and sensitive situations in professional matter.
Provided compassionate and patient-focused care to cultivate well-being.
Personal Support Worker Student
Fieldstone Commons-Long Term Care Home
08.2021 - 10.2021
Built strong relationships with residents to deliver emotional support and companionship.
Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Monitored residents' overall health and well-being and noted significant changes.
Recorded status and duties completed in logbooks for management.
Customer Service Representative
Five Guys
07.2016 - 09.2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Processed customer service orders promptly to increase customer satisfaction.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Trained new personnel regarding company operations, policies and services.