Archie Dela Rita
Montreal,QC
Summary
Dynamic and results-driven professional with experience in excelling at customer service and relationship management. Proven ability to analyze feedback for service improvement, while maintaining client satisfaction and patient safety. Skilled in emergency response and patient care, with certifications in basic and advanced life support. Committed to delivering exceptional support and care in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Client Service Representative
Fusion CX
Montreal, Quebec
10.2023 - Current
- Analyzed customer feedback to identify areas of improvement in service delivery processes.
- Scheduled and confirmed appointments based on customer availability.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Clinic Nurse
Dr. Mario S. Joyag Jr - Pediatrics & General Medicine
Cebu City, Philippines, Cebu
10.2022 - 10.2023
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Assessed patient needs for durable medical equipment orders or home health services.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Administered medications and immunizations as prescribed by a physician.
Clinic Nurse
Dr. Mario S. Joyag Jr - Pediatrics & General Medicine
Cebu City, Philippines, Cebu
09.2009 - 07.2012
- Coordinated referrals for specialty services when needed.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Ensured compliance with infection control policies and procedures.
Operating Room Registered Nurse
Cebu Velez General Hospital
Cebu City, Philippines, Cebu
08.2006 - 03.2009
- Assisted physicians with intraoperative procedures including specimen collection and tissue manipulation.
- Ensured all surgical instruments and equipment were properly sterilized and organized for accessibility.
- Educated patients and families on medical and surgical procedures, medication regimens, and pain management.
- Initiated emergency resuscitative measures when indicated in the event of complications or unexpected outcomes.
Post-Anesthesia Care Unit Staff Nurse
Cebu Velez General Hospital
Cebu City, Philippines, Cebu
08.2006 - 03.2009
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Assessed patient's physical and mental condition, including vital signs, level of consciousness and pain.
- Provided post-operative care in the PACU for surgical patients, including administering medications and monitoring vital signs.
Education
Vocational - Secretarial Studies
College Supérieur De Montréal
Montreal, QC09-2020
Bachelor of Science - Nursing
Velez College
Cebu City, Philippines03-2005
Skills
- Customer service
- Outbound calling
- File management
- Emergency response
- Intraoperative assistance
- Post-operative care
- Basic life support
- Advanced cardiac life support
- Home care
- MS Office programs
Certification
- CRNA Active (Registered Nurse) Permit
- New York (Registered Nurse) License
- BLS Certificate
- Advanced Cardiovascular Life Support (ACLS) Certificate
- VisaScreen Certificate (TruMerit Inc.)
Timeline
Senior Client Service Representative
Fusion CX
10.2023 - Current
Clinic Nurse
Dr. Mario S. Joyag Jr - Pediatrics & General Medicine
10.2022 - 10.2023
Clinic Nurse
Dr. Mario S. Joyag Jr - Pediatrics & General Medicine
09.2009 - 07.2012
Operating Room Registered Nurse
Cebu Velez General Hospital
08.2006 - 03.2009
Post-Anesthesia Care Unit Staff Nurse
Cebu Velez General Hospital
08.2006 - 03.2009
Vocational - Secretarial Studies
College Supérieur De Montréal
Bachelor of Science - Nursing
Velez College
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