Abdul-Rahim(Abed) El Mogharbel
Toronto,Canada
Summary
A a knowledgeable and dedicated professional with extensive experience in the banking industry. Being a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients is a trait of mine that I am highly proud of. I find myself to be motivated in maintaining customer satisfaction and contributing to company success. Throughout the years, I have established a dynamic persona which specializes in quality, speed and process optimization. Being Articulate, and results-oriented with exemplary passion for developing relationships aided in building an ability to identify and refer opportunities which lead to achieving set targets.
Overview
6
6
years of professional experience
Work History
Senior Client Service Representative
Canadian Imperial Bank of Commerce
06.2023 - Current
- Providing leadership, conflict resolution, and communication to the teller line
- Providing efficient support by overseeing day-to-day operations to ensure a productive business workflow
- Educating team members on identifying sales opportunities and referring customers to suitable advisors which helps achieve personal and banking center targets
- Encouraging, Mentoring, and Coaching team members in their professional development
- Perform audits on teller drawers to ensure the teller line is operating within set limits
- Maintaining daily cash limits, daily balancing and cash ordering/shipping.
Customer Experience Representative
Scotiabank Financial Services
10.2021 - 06.2023
- Relevant knowledge of retail banking systems, AML, KYC processes and experience in coordinating tasks with multiple departments
- Provide relief and coverage for the mid-office administrative team
- Processing mortgage closings, posting transactions and closing retail bank accounts
- Overseeing tellers cash balances at start and end of day as per branch procedure
- Processing customer transactions such as commercial and retail deposits, foreign exchange, cheque and cash deposits in a timely manner
- Responsible for day-to-day customer transactions, investigations, and banking related issues while paying attention to detail and high accuracy
- Demonstrating high level of customer service and ability to work under pressure while responding to customer inquiries at branch
- Responding to customer inquiries, providing information on bank accounts, policies, products and services
- Assessing customer needs and suggesting products and services accordingly
- Researching and resolving service-related problems.
Food Runner
Paramount Fine Foods
04.2019 - 10.2021
- Servicing tables in a rapid manner
- Kitchen work
- Handling takeout.
Volunteer Assistant
Canadian Quality International Immigration Services
12.2018 - 04.2019
- Resolving client complaints and problems
- Assisting clients who require the use of a bilingual volunteer
- Assisting clients and providing information regarding the process of filing applications.
Customer Service Representative
Mogharbel Jewelry
03.2018 - 11.2018
- Assisting clients in choosing jewelry items based on preferences or product descriptions
- Answering client inquiries and solving client issues
- Taking care of product returns via POS system
- Issuing credit card notes for returns.
Education
Diploma in Business Marketing Administration -
George Brown College
Toronto, ONInvestment Funds in Canada -
In Progress
High school Diploma -
German International School Beirut
01.2018
Skills
- Computer proficiency
- English and Arabic fluency
- Customer service
- Multitasking Ability
- Technical Proficiency
- Fulfilling set objectives
- Cash register operation
- Team Leading
- Customer Relationship Management
- Training and Development
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Senior Client Service Representative
Canadian Imperial Bank of Commerce
06.2023 - Current
Customer Experience Representative
Scotiabank Financial Services
10.2021 - 06.2023
Food Runner
Paramount Fine Foods
04.2019 - 10.2021
Volunteer Assistant
Canadian Quality International Immigration Services
12.2018 - 04.2019
Customer Service Representative
Mogharbel Jewelry
03.2018 - 11.2018
Diploma in Business Marketing Administration -
George Brown College
Investment Funds in Canada -
In Progress
High school Diploma -
German International School Beirut
Similar Profiles
Jasleen SainiJasleen Saini
Processor, Operations Management at Canadian Imperial Bank of CommerceProcessor, Operations Management at Canadian Imperial Bank of Commerce
Denis MoralesDenis Morales
Financial Services Representative at Canadian Imperial Bank Of CommerceFinancial Services Representative at Canadian Imperial Bank Of Commerce
Rajiv LomadaRajiv Lomada
Co-Op - Salesforce Application Developer at CANADIAN IMPERIAL BANK OF COMMERCE (CIBC)Co-Op - Salesforce Application Developer at CANADIAN IMPERIAL BANK OF COMMERCE (CIBC)
Rajvir KaurRajvir Kaur
Associate Financial Advisor at CIBC (Canadian Imperial Bank of Commerce)Associate Financial Advisor at CIBC (Canadian Imperial Bank of Commerce)
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square