Summary
Overview
Work History
Education
Skills
Timeline
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Archie Goswami

KINGSTON,Ontario

Summary

Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
Kingston, Ontario
07.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Demonstrated techniques on using multiple beverage machines with new team members.

Supervisor

METRO.INC
Kingston, Ontario
03.2022 - 05.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Responded to customer questions regarding products, prices and availability.
  • Implemented strategies to take advantage of new opportunities.

Education

High School Diploma -

St. Lawrence College
Kingston, ON
07-2025

Skills

  • Table Bussing
  • Food Running
  • Coffee expertise
  • Cash Handling
  • Espresso machine operation
  • Beverage Preparation
  • Team Leadership
  • Friendly and outgoing
  • Performance Improvement
  • Exceptional customer service
  • Opening and closing duties

Timeline

Barista

Starbucks
07.2023 - Current

Supervisor

METRO.INC
03.2022 - 05.2023

High School Diploma -

St. Lawrence College

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Archie Goswami