Majored in Political Science, Minored in Film Studies, Member of the Kappa Sigma Fraternity since 2022
Fairfax, California * Looking for work in Los Angeles
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Academy Sports and Outdoors
Glen Allen
10.2024 - 09.2025
General:
Helping to organize warehouse in-store
Unloading deliveries and shipments to store; Subsequently moving items to floor
Building and setting up displays and coordinating planograms with fellow associates
Assisting in moving large scale customer orders (bikes, grills, canoes/kayaks, weight-lifting sets, basketball hoops, etc.) from warehouse to front of store; Subsequently carrying to/into customer vehicles
Assisting customers in-store, including questions regarding different departments if necessary
Standing at podium in front of the doors (a task assigned to each associate for one hour per shift) and greeting customers; Answering any immediate questions and or directing to another employee or specific department; Handling customer returns
Department Specific:
Answering phone calls from customers regarding questions about apparel
Creating and shaping planograms based on instructions from the company
Organizing all clothing items and establishing where each item respectively goes in the store
Maintaining cleanliness and organization to the apparel pad (all of the ground in-store occupied by clothing)
Maintaining cleanliness and organization to all of the fitting rooms
Customer Service Representative
Puritan Cleaners
Glen Allen
08.2022 - 12.2022
Cleaning and maintaining organization within entirety of store; Vacuuming and sweeping at end of night if necessary
"Racking"; Putting every single order/item shipped to the store in its respective place in the in-store warehouse
Speaking directly to all customers; Putting all clothing items brought in into the system; Giving customers back their items upon return within the following days
"Detailing"; Assigning each item of clothing a destination (washing or dry cleaning); Taking note of additional assignments from customers; Taking note of any necessary and or requested alterations
Creating memberships/accounts for customers
Carryout
Maggiano's Little Italy
Glen Allen
09.2019 - 12.2019
Answering phone calls from customers and taking to-go orders
Packaging all to-go orders in kitchen; Confirming with chefs that each order was done correctly
Taking in payments and giving customers their orders
Maintaining organization and stock within the carryout room (ensure room contained necessary materials for following day); Sometimes helping to maintain organization and stock in the kitchen
Food-running to customers in restaurant when short-staff with servers
Education
Bachelor of Arts - Political Science (Major), Film Studies (Minor)
Randolph-Macon College
Ashland, VA
05-2025
High School Diploma -
Deep Run High School
Glen Allen, Virginia
06-2021
Skills
Job Setting:
Willingness and initiative to help customers in any way I'm able; Initiative and ability to help co-workers whenever necessary
Open-mindedness towards different approaches and adaptability when faced with problems and challenges
Good memory and ability to quickly learn and understand products, place, pricing, and promotions
Able to move around and work in dynamic and hectic environments
Ability to lift and move heavy objects
General:
Communicating
Handling and adapting to high-stress situations and environments
Proficiency in computers and various technological systems and softwares
Collaboration with others
Writing
Research and analysis
Affiliations
Plays piano
Learning to edit video and film
Studying and learning screenwriting
Accomplishments
Bachelor's Degree from Randolph-Macon College
Grand Scribe (Executive Committee) in the Kappa Sigma Fraternity; Other positions included Standards Board Member, Ritual Guard, House Manager, Chairman of Risk Management, Philanthropy, and Brotherhood Events
Timeline
Customer Service Representative
Academy Sports and Outdoors
10.2024 - 09.2025
Customer Service Representative
Puritan Cleaners
08.2022 - 12.2022
Carryout
Maggiano's Little Italy
09.2019 - 12.2019
Bachelor of Arts - Political Science (Major), Film Studies (Minor)