Archana Grewal
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Behavioural Support Worker
Community Living North Halton
07.2020 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Completed all daily needed documentation (i.e. behavioral data, token exchange, shift summaries, house charts, checklists, medication administration records, and incident reports) including filing in client binders,
- Collaborated with interdisciplinary teams (i.e. Behavioral Therapists, Recreation Therapist, and Skill Acquisition Specialists) to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Ensured the safety of all residents and co-workers by ensuring a safe environment, following all safety protocols, and implementing the required SMG approved physical and mechanical interventions.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Sales Representative
Roots
08.2018 - 12.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling techniques.
- Trained and mentored new sales representatives.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Key Holder Supervisor
Canadian Jewelry Company
06.2017 - 09.2017
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Counted out cash drawers and balanced totals.
Security Guard
Dragon Security
04.2015 - 02.2016
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Education
Mental Health And Disability Management
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2019
Police And Justice Studies
Niagara College
Welland, ON04.2018
Sociology
Brock University
St. Catharines, ON08.2016
Skills
- Crisis Intervention
- Safe Management Training
- Administrate Duties (ie Word, Excel, PowerPoint)
- Behavior Management
- Excellent Communication
- Problem-solving abilities
- Teamwork and Collaboration
Languages
English
Punjabi
Hindi
Timeline
Behavioural Support Worker
Community Living North Halton
07.2020 - Current
Sales Representative
Roots
08.2018 - 12.2019
Key Holder Supervisor
Canadian Jewelry Company
06.2017 - 09.2017
Security Guard
Dragon Security
04.2015 - 02.2016
Mental Health And Disability Management
Mohawk College of Applied Arts And Technology
Police And Justice Studies
Niagara College
Sociology
Brock University
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