Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aravind Vinodkumar

2356 Buroak Dr, London,Canada

Summary

Highly motivated and customer-focused professional with proven expertise in communication, problem-solving, and relationship-building. Skilled at managing high-volume inquiries across multiple channels, with accuracy and efficiency. Demonstrates strong adaptability, a collaborative mindset, and a commitment to delivering exceptional service experiences that drive customer satisfaction and loyalty. Eager to contribute to organizational success in a fast-paced, customer service environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Automotive Sales and Finance Specialist

LYNCH AUTO GROUP
Lucan, Ontario
01.2020 - Current
  • Sell merchandise to customers.
  • Ensured compliance with all relevant state laws regarding automotive sales practices.
  • Handled and addressed customer complaints efficiently.
  • Supported sales manager in developing and implementing sales strategies to increase market share.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Negotiated with lenders to secure competitive interest rates and financing terms for customers.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
  • Reviewed contracts for accuracy prior to signing by customers.
  • Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
  • Collaborated with company teams to expedite loan approval processes.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Maintained up-to-date knowledge of automotive finance industry trends, products, and technologies.

Sales Representative

Drivetime London
London, Ontario
01.2017 - 01.2020
  • Help set up showrooms and displays by providing excellent customer service, maintaining relationships with previous customers to nurture buyers, and offering trade-ins
  • Demonstrate vehicle capabilities and take customers for a test drive
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated deals and handled complaints or objections.

Call Center Representative

CONCENTRIX
London, Ontario
12.2015 - 12.2016
  • Answer customer calls, and provide support for their inquiries.
  • Provide exceptional client service.
  • Offer assistance to clients who may be having issues, and pass them on to the correct departments, as needed.
  • Call customers to offer new products or programs.
  • Review customer accounts, and proactively reach out about upgrades or support issues.
  • Work with colleagues to provide better customer service across the organization, and use active listening skills to determine customer needs and the best course of action.
  • Ability to troubleshoot issues and provide clear, concise directions to customers.

Education

Some College (No Degree) - Conference And Event Planner

Academy of Learning Career College
Toronto, ON

DIPLOMA - MOTIVE POWER TECHNICIAN

Fanshawe COLLEGE
London, ON

HIGHER - SECONDARY EDUCATION (COMPUTER SCIENCE)

GOVT BOYS H.S.S MAVELIKARA
INDIA, Kerala

Skills

  • Flexible
  • Exceptional customer service
  • Microsoft Office
  • Multi-tasking
  • Excellent communication
  • Adaptability
  • Tight deadlines
  • Collaborative teamwork
  • Problem solving
  • Office administration
  • Order processing
  • Patience and empathy
  • Leadership training
  • Regulatory compliance

Certification

OMVIC certification course

Timeline

Automotive Sales and Finance Specialist

LYNCH AUTO GROUP
01.2020 - Current

Sales Representative

Drivetime London
01.2017 - 01.2020

Call Center Representative

CONCENTRIX
12.2015 - 12.2016

Some College (No Degree) - Conference And Event Planner

Academy of Learning Career College

DIPLOMA - MOTIVE POWER TECHNICIAN

Fanshawe COLLEGE

HIGHER - SECONDARY EDUCATION (COMPUTER SCIENCE)

GOVT BOYS H.S.S MAVELIKARA

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Aravind Vinodkumar