Aravind Vinodkumar
London,Canada
Summary
Results-driven Auto Sales and Finance Specialist recognized for enhancing productivity through rigorous financial analysis, budget planning, and strategic risk management. Leveraging strong critical thinking and problem-solving skills to foster collaboration and informed decision-making across various business sectors. Aiming to apply financial expertise to drive initiatives that significantly contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Sales and Finance Specialist
LYNCH AUTO GROUP
Lucan, Ontario
01.2020 - Current
- Sell merchandise to customers.
- Ensured compliance with all relevant state laws regarding automotive sales practices.
- Handled and addressed customer complaints efficiently.
- Supported sales manager in developing and implementing sales strategies to increase market share.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Negotiated with lenders to secure competitive interest rates and financing terms for customers.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
- Reviewed contracts for accuracy prior to signing by customers.
- Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
- Collaborated with company teams to expedite loan approval processes.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Maintained up-to-date knowledge of automotive finance industry trends, products, and technologies.
Sales Representative
Drivetime London
London, Ontario
01.2017 - 01.2020
- Help set up showrooms and displays by providing excellent customer service, maintaining relationships with previous customers to nurture buyers, and offering trade-ins
- Demonstrate vehicle capabilities and take customers for a test drive
- Created detailed reports on daily, weekly, and monthly sales activity.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated deals and handled complaints or objections.
Call Center Representative
CONCENTRIX
London, Ontario
12.2015 - 12.2016
- Answer customer calls, and provide support for their inquiries.
- Provide exceptional client service.
- Offer assistance to clients who may be having issues, and pass them on to the correct departments, as needed.
- Call customers to offer new products or programs.
- Review customer accounts, and proactively reach out about upgrades or support issues.
- Work with colleagues to provide better customer service across the organization, and use active listening skills to determine customer needs and the best course of action.
- Ability to troubleshoot issues and provide clear, concise directions to customers.
Education
Some College (No Degree) - Conference And Event Planner
Academy of Learning Career College
Toronto, ONDIPLOMA - MOTIVE POWER TECHNICIAN
Fanshawe COLLEGE
London, ONHIGHER - SECONDARY EDUCATION (COMPUTER SCIENCE)
GOVT BOYS H.S.S MAVELIKARA
KeralaSkills
- Flexible
- Exceptional customer service
- Microsoft
- Excel/Word
- PowerPoint/Outlook
- Multi-tasking
- Excellent communication
- Adaptability
- Tight deadlines
- Collaborative Teamwork
- Problem solving
- Office administration
- Budget management
- Strategic planning and execution
- Leadership training
- Regulatory compliance
Certification
OMVIC certification course
Timeline
Automotive Sales and Finance Specialist
LYNCH AUTO GROUP
01.2020 - Current
Sales Representative
Drivetime London
01.2017 - 01.2020
Call Center Representative
CONCENTRIX
12.2015 - 12.2016
OMVIC certification course
Some College (No Degree) - Conference And Event Planner
Academy of Learning Career College
DIPLOMA - MOTIVE POWER TECHNICIAN
Fanshawe COLLEGE
HIGHER - SECONDARY EDUCATION (COMPUTER SCIENCE)
GOVT BOYS H.S.S MAVELIKARA
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