ARATHI SREELEKHA NAIR
NIAGARA FALLS,ON
Summary
Experienced Medical Administrative Assistant excelling for 3 years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty.
Overview
12
12
years of professional experience
Work History
Community Healthcare Worker
Bayshore Home Health
Thorold, ON
09.2022 - Current
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
Office Administrative Assistant
Niagara-Welland Medical Clinic
St. Catharines, ON
04.2018 - 03.2023
- Organizing and scheduling patient’s appointment with doctor.
- Handles Front desk operations including proper documentation, answering phone calls and transferring them to doctor or any other team member if needed.
- Keep tracks of all medical claims, Billings and insurance.
- Maintains and organizes electronic filing system which contains confidential information.
- Managing patient records by scanning and indexing the documents into patient’s files and records, periodic checking and appropriately responding to all faxes and emails received in office.
- Perform data entry in EMR software and use computer word processing, spreadsheets, database software to prepare reports, memos and documents.
- Coordinates weekly schedule and attendance of other team workers.
- Assist in maintaining and resolving any hardware or software related issues in the office equipment and devices.
Room Attendant
Hilton Hotels & suites
11.2016 - 02.2020
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
Medical Laboratory technician
Medical Trust Hospital
Cochin, Kerala
10.2012 - 12.2015
- Blood collection and sample processing
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
Education
Diploma - Administration – Health Service, Medical Laboratory Technology
Niagara college
Niagara-on-the-Lake, ON05.2018
Bachelor In Medical Laboratory Science - Medical Laboratory Technology
Sikkim Manipal University
Gangtok 09.2012
Skills
- Office Equipment Operation
- Verbal and Written Communication
- Judgment and Decision Making
- Supply Inventory Control
- Appointment Scheduling
- Cleaning and Sterilizing
- Customer Service
- Invoice Preparation
Additional Information
- HONOURS AND ACTIVITIES , Office Administration – Health Services - Niagara College 2017 and 2018 Medical Laboratory Technician - India 2012-2015
Timeline
Community Healthcare Worker
Bayshore Home Health
09.2022 - Current
Office Administrative Assistant
Niagara-Welland Medical Clinic
04.2018 - 03.2023
Room Attendant
Hilton Hotels & suites
11.2016 - 02.2020
Medical Laboratory technician
Medical Trust Hospital
10.2012 - 12.2015
Diploma - Administration – Health Service, Medical Laboratory Technology
Niagara college
Bachelor In Medical Laboratory Science - Medical Laboratory Technology
Sikkim Manipal University