Foram Rajai
Kingston,ON
Summary
Healthcare professional with a Postgraduate Certificate in Healthcare Administration, graduated with Distinction, and hands-on experience in community healthcare. Strong academic foundation in healthcare administration, scheduling, records management, documentation, healthcare operations, and administrative processes, complemented by practical experience coordinating staff coverage, communicating availability, reporting staffing shortages, organizing assignments, coordinating appointments, and communicating changes with supervisors. Experienced using Microsoft Office and Yardi for documentation and information management. Highly organized, detail-oriented, adaptable, and comfortable managing competing priorities in fast-paced healthcare environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Community Healthcare Worker
Integrated Care Solutions
Kingston, Canada
01.2023 - Current
- Provided community-based support to clients while coordinating daily activities and service requirements.
- Communicated with clients, families, supervisors, and healthcare team members regarding appointments, visits, and changes in client needs.
- Maintained accurate client documentation and communicated relevant updates to supervisors.
- Prioritized multiple client needs and responsibilities while responding to changing schedules and service requirements.
- Followed established procedures related to confidentiality, documentation, safety, and client care.
- Worked independently while maintaining effective communication with the broader care team.
Dental Assistant
THAKKAR DENTAL AND IMPLANT CENTRE
, India
02.2021 - 02.2022
- Assisted dentists with day-to-day clinical procedures and supported efficient patient flow throughout the clinic.
- Coordinated patient appointments and communicated appointment schedules and changes with patients.
- Prepared treatment rooms and ensured required instruments and supplies were available for scheduled procedures.
- Maintained accurate and organized patient records and clinical documentation.
- Welcomed patients, responded to inquiries, and provided professional and courteous customer service.
- Communicated with dentists and clinic staff regarding patient appointments, treatment requirements, and daily workflow.
- Assisted with patient intake and collected relevant information for dental records.
- Supported scheduling and coordination of follow-up appointments and patient visits.
- Maintained confidentiality of patient information and followed established infection control and workplace procedures.
- Managed multiple tasks in a busy clinical environment while maintaining attention to detail and prioritizing patient needs.
Education
Postgraduate Certificate - Healthcare Administration
St. Lawrence College
Kingston, Ontario08.2023
GDRI
India02-2020
Skills
- Staff Coverage Coordination
- Workload Reallocation
- Appointment & Visit Coordination
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook and Word
- Data entry and information management
- Confidentiality and privacy
- Time management and prioritization
- Customer service and support
- Problem solving
- Multitasking in healthcare
- Microsoft PowerPoint
- Yardi software proficiency
- Electronic client documentation
- Records management
- Organizational skills
- Communication skills
- Adaptability
- Healthcare knowledge
Certification
• Community Healthcare Worker
• First Aid / CPR C-AED
• Gentle Persuasive Approach (GPA)
• First Aid / CPR C-AED
• Gentle Persuasive Approach (GPA)
Timeline
Community Healthcare Worker
Integrated Care Solutions
01.2023 - Current
Dental Assistant
THAKKAR DENTAL AND IMPLANT CENTRE
02.2021 - 02.2022
Postgraduate Certificate - Healthcare Administration
St. Lawrence College
GDRI