Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Arash Ghaem Panah

Richmond Hill,ON

Summary

Experienced Operations Manager with a proven track record in overseeing workover and completion operations. Skilled in managing completion consultants and supervisors to ensure seamless project execution. Successfully implemented lean manufacturing practices to enhance productivity and drive cost savings in completion processes. Recognized for meticulous organization, attention to detail, and unwavering commitment to achieving safety and environmental impact reduction goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operation Manager

Odin Cabinets & Refinishing
06.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Host

Airbnb
06.2022 - 06.2024
  • Greeted guests warmly and ensured a seamless check-in and check-out experience
  • Offered comprehensive information about the property, nearby attractions, and available amenities
  • Demonstrated excellent communication skills to facilitate clear and effective communication between guests and host
  • Ensured cleanliness and tidiness of the accommodation before and after guest stays

Bartender / Server

Marlowe Restaurant & bar
07.2021 - 07.2023
  • Collaborated with team to ensure exceptional service and seamless restaurant operations
  • Demonstrated strong teamwork and problem-solving abilities to handle customer needs efficiently
  • Maintained a positive dining atmosphere, enhancing overall customer satisfaction
  • Adapted to high-pressure situations, maintaining professionalism and order accuracy
  • Utilized effective communication and de-escalation techniques to address customer concerns and conflicts.

Delivery Driver

Metro Inc.
06.2019 - 03.2020
  • Operated delivery vehicles for timely and accurate grocery order delivery to customers
  • Collaborated with team to optimize delivery routes and address logistical challenges
  • Adapted to fast-paced shifts, managing deliveries efficiently and meeting customer expectations
  • Maintained composure during high-demand periods, ensuring on-time deliveries and professionalism
  • Organized delivery routes and schedules for efficient order fulfillment and optimal delivery times.

Detailer / Customer Shuttle Driver / Lot Attendant

Richmond Hill Chrysler Dodge Jeep Ram
08.2018 - 07.2019
  • Conduct comprehensive vehicle cleaning and detailing to uphold company standards
  • Ensure the orderly arrangement and cleanliness of the vehicle lot
  • Safely transport customers to and from designated locations
  • Communicate clearly with customers regarding shuttle services and schedules
  • Address customer inquiries and concerns promptly and professionally
  • Collaborate with team members to maintain efficient operations and customer satisfaction.

CAA Flatbed Operator (Sub-contractor)

Towtal Roadside Solutions Inc.
03.2019 - 06.2019
  • Managed the operation of a flatbed tow truck, ensuring prompt response to roadside assistance calls
  • Collaborated with fellow tow operators and dispatchers to provide timely assistance to stranded motorists
  • Employed strong problem-solving skills to address various vehicle-related issues efficiently
  • Cultivated a culture of reliability and professionalism among team members
  • Maintained composure and efficiency in high-pressure situations, including challenging weather conditions and accident scenes.

Lifeguard

Jadaco Recreation Management
06.2015 - 09.2016
  • Safeguarded pool patrons across various aquatic facilities as a dedicated lifeguard
  • Fostered a safe and organized environment through effective collaboration with lifeguard team and facility staff
  • Responded adeptly to emergencies, conducted rescues, and administered first aid, showcasing strong teamwork and problem-solving
  • Cultivated professionalism and dedication to safety among fellow lifeguards, serving as an inspirational leader
  • Managed high-traffic periods with vigilance, ensuring patrons' safety and well-being remained the top priority.

Donation Attendant

Value Village
09.2014 - 05.2016
  • Collaborated with retail team to efficiently handle donated items from the public
  • Demonstrated effective teamwork and problem-solving in sorting, pricing, and organizing donations
  • Enhanced store environment alongside colleagues, improving the customer shopping experience
  • Fostered a positive work environment through respectful communication and collaboration
  • Adapted seamlessly to high-demand donation periods, maintaining efficiency and organization.

Education

Bachelor of Science - Psychology

York University
Toronto, ON
04.2021

High School Diploma -

Thornhill Secondary School
Thornhill, ON
07.2014

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operational Efficiency
  • Decision-Making
  • Planning and Implementation
  • Management
  • Operations Oversight
  • Project Management

Certification

  • CPR Level C and First Aid, 05/2026
  • SmartServe

Volunteer Experience

  • Kids Help Phone, Crisis Responder, 09/2023 - Present

Provided crucial support as a Crisis Responder for individuals contacting Kids Help Phone's crisis hotline., Collaborated closely with a diverse team of responders to deliver immediate assistance and intervention during crises., Demonstrated adept problem-solving skills in addressing complex emotional and mental health challenges., Led by example, fostering a culture of empathy and professionalism among fellow responders., Established a compassionate and confidential environment, prioritizing the safety and respect of individuals seeking help., Effectively managed stress in high-pressure situations, ensuring calm and supportive interactions with callers in distress.

  • The Happyness Project, Donation Distributor, 09/2021 - Present,

Ensured effective distribution of donations as a Donation Distributor for The Happyness Project., Collaborated with a diverse volunteer team to organize and distribute donated items efficiently., Demonstrated strong teamwork and problem-solving to optimize distribution processes and resource allocation., Inspired fellow volunteers, fostering a culture of kindness and community support., Maintained a positive and inclusive environment during distribution, respecting and valuing recipients., Managed stress during high-demand situations, ensuring smooth and efficient distribution.

Languages

English
Full Professional
Farsi
Native or Bilingual

Timeline

Host

Airbnb
06.2022 - 06.2024

Bartender / Server

Marlowe Restaurant & bar
07.2021 - 07.2023

Operation Manager

Odin Cabinets & Refinishing
06.2020 - Current

Delivery Driver

Metro Inc.
06.2019 - 03.2020

CAA Flatbed Operator (Sub-contractor)

Towtal Roadside Solutions Inc.
03.2019 - 06.2019

Detailer / Customer Shuttle Driver / Lot Attendant

Richmond Hill Chrysler Dodge Jeep Ram
08.2018 - 07.2019

Lifeguard

Jadaco Recreation Management
06.2015 - 09.2016

Donation Attendant

Value Village
09.2014 - 05.2016

Bachelor of Science - Psychology

York University

High School Diploma -

Thornhill Secondary School
Arash Ghaem Panah