Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erfan Anghaei

Richmond Hill,ON

Summary

Detail-oriented administrative professional with a proven track record in office management and special projects. Demonstrates expertise in project management, financial tracking, and customer relationship management, driving high productivity and efficient task completion. Known for strategic planning capabilities and extensive industry knowledge, ensuring seamless operations and successful project outcomes. Core competencies include workflow management, data analysis, and effective communication.

Overview

11
11
years of professional experience

Work History

CRM Developer

TAVANA
, Tehran
10.2021 - 01.2025
  • Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
  • Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
  • Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
  • Collaborated with team to design user-friendly CRM interfaces.
  • Assisted in data entry and management within CRM systems.
  • Conducted routine testing of CRM functionalities for accuracy.
  • Maintained organized records of customer interactions and data updates.
  • Developed automated processes for extracting, transforming, and loading data from external sources into the CRM database.
  • Monitored performance metrics and proactively identified areas requiring optimization or improvement in the system's performance.

Call Center Supervisor

Snapp!
, Tehran
08.2020 - 09.2021
  • Supervised daily call center operations to ensure efficient service delivery.
  • Managed team schedules to optimize coverage during peak hours.
  • Assisted in resolving escalated customer issues with effective communication strategies.
  • Coordinated with other departments to streamline support processes for customers.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Collaborated with other departments to develop solutions for customer needs.
  • Analyzed customer feedback data to identify trends in customer service issues.

Administrator

Jahan Ertebat Pouya
, Tehran
01.2014 - 05.2018
  • Managed office communications and coordinated schedules for team members.
  • Organized and maintained electronic and physical filing systems for easy access.
  • Conducted research to support decision-making and improve operational efficiency.
  • Monitored inventory levels and ordered supplies to ensure office readiness.
  • Provided general administrative support to staff members.
  • Performed data entry tasks into computer databases from paper documents.
  • Analyzed key performance indicators to identify effective strategies.

Education

Bachelor of Computer Science - Software Engineering

Islamic Azad University, East Tehran Branch
Tehran
01-2018

Skills

  • Development processes
  • CRM customization
  • Data management
  • System security
  • Performance monitoring
  • Customer relationship management
  • Automation processes
  • Scheduling optimization
  • Problem solving

Timeline

CRM Developer

TAVANA
10.2021 - 01.2025

Call Center Supervisor

Snapp!
08.2020 - 09.2021

Administrator

Jahan Ertebat Pouya
01.2014 - 05.2018

Bachelor of Computer Science - Software Engineering

Islamic Azad University, East Tehran Branch
Erfan Anghaei