Aranza Ponce De Leon Rodriguez
Port Moody
Summary
Experienced and results-driven professional with a strong background in high-pressure settings, including the British Columbia Ambulance Service. Skilled at making sound, timely decisions in critical situations and providing exceptional patient care. Expertise in guest relations management, focused on delivering positive experiences and outcomes. Quick to adapt and learn, with a strong ability to stay organized and motivated to improve both patient and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Primary Care Paramedic
British Columbia Ambulance Service
01.2024 - Current
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival to hospital and/or higher care.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for treatment purposes and continuous quality improvement initiatives.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured a safe work environment by adhering to safety guidelines during medical interventions and vehicle operations.
Prep Cook
Boston Pizza
07.2021 - 06.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and assisted new kitchen staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Server
Boston Pizza
07.2021 - 06.2024
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Newspaper Carrier
Kaya Distribution
12.2022 - 01.2024
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 250 homes daily.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during late night.
Server
Original's Cafe Mexicano
05.2020 - 07.2021
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Server
La Posta
06.2018 - 10.2018
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
Administration Assistant
Gascomb S.a. De C.v.
06.2012 - 07.2017
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Education
No Degree - Psychology
Douglas College
New Westminster, None03-2022
Certificate - Emergency Medical Responder
Justice Institute Of B.C.
New Westminster02.2020
High School Diploma -
École Riverside Secondary School
Port Coquitlam, BC06.2019
Skills
- Guest relations management
- Quick learning
- Hospitality service expertise
- Guest relations
- Organization
- Motivation
- Critical decision-making skills
- Documentation and reporting
- Direct patient care
- Cardiopulmonary resuscitation
Practicum
In order to graduate PCP training, I took part of a practicum facilitated by BC Ambulance where I gained experiences in different settings such as;
- Working in smaller towns with less resources, learning to manage my own resources in regards to the best patient care
- Learning how different hospitals work and what they receive (i.e. Level 1 trauma centres vs. Level 2 or 3)
- Working with a variety of partners and learning different practice methods taught by preceptors as well as peers
- Understanding the work in between agencies like Fire Departments, RCMP and local Police, Hospitals, Nursing Homes, etc.
References
Tali Loewen, BC Ambulance & Columbia Paramedic Academy
Paramedic, Lead Instructor
604-377-5938
Keilen Rooker, Boston Pizza
Supervising Manager
778-378-8028
Kim Hamburg, Boston Pizza
Supervising Manager & Landlord
604-307-9246
Timeline
Primary Care Paramedic
British Columbia Ambulance Service
01.2024 - Current
Newspaper Carrier
Kaya Distribution
12.2022 - 01.2024
Prep Cook
Boston Pizza
07.2021 - 06.2024
Server
Boston Pizza
07.2021 - 06.2024
Server
Original's Cafe Mexicano
05.2020 - 07.2021
Server
La Posta
06.2018 - 10.2018
Administration Assistant
Gascomb S.a. De C.v.
06.2012 - 07.2017
No Degree - Psychology
Douglas College
Certificate - Emergency Medical Responder
Justice Institute Of B.C.
High School Diploma -
École Riverside Secondary School
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