Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Primary Care Paramedic
Muskoka Paramedic Services
01.2024 - Current
Enhanced patient care by efficiently assessing, treating, and monitoring medical emergencies in various settings.
Improved response times through effective communication within the emergency team and coordination with dispatchers.
Administered appropriate medications and treatments for various medical conditions, contributing to better patient outcomes.
Provided high-quality pre-hospital care by maintaining up-to-date knowledge of emergency medical procedures and protocols.
Volunteer Firefighter
Kearney Fire and Rescue
09.2011 - 01.2023
Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of response.
Administered first aid and conducted emergent response management.
Led teams in various emergency situations and exercised considerable judgment in emergency situation management.
Fixed Operations Manager
Festing Toyota
07.2020 - 02.2022
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Parts Manager
Huntsville Honda
08.2012 - 06.2020
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Ordered parts for customers, repair shops and service department.
Processed and reshelved return orders, checking for discrepancies, potential usage and damage issues.
Analyzed sales trends to follow demands of customers and in-shop needs.
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Department Lead
Bass Pro Shop
03.2007 - 08.2011
Set up displays and trained employees on current promotions.
Oversaw efficient inventory stocking and supply rotation.
Managed department projects and quality assurance.
Maintained current industry knowledge by reading publications, attending conferences and completing training.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Implemented corporate planograms for new department products.
Automotive Service Technician
Ideal Honda/Dixie Toyota
05.2001 - 03.2007
Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Aligned systems with manufacturer specifications through skilled calibration.
Located and removed defective parts for skilled adjustment, repair or replacement.
Established clear repair plans with line-item details of expected labor and parts costs.
Education
Diploma - Primary Care Paramedic
Canadian Career College
North Bay, ON
09.2023
Certificate of Technical Studies - Automotive Technician (Toyota Foundation)
Centennial College of Applied Arts And Technology
Scarborough, ON
2001
Skills
Community Relations
Issue and Conflict Resolution
Productivity Performance
Medical reporting
Dispatch protocol knowledge
Emergency team communication
Safety and Cleanliness Standards
Certification
AEMCA certification
First Aid/CPR HCP certification
D/F/Z License
NFPA 1001/1002 certification
OPPAT certification completed Aug 19, 2023
Certification with Sunnybrook Regional Base Hospital
Timeline
Primary Care Paramedic
Muskoka Paramedic Services
01.2024 - Current
Fixed Operations Manager
Festing Toyota
07.2020 - 02.2022
Parts Manager
Huntsville Honda
08.2012 - 06.2020
Volunteer Firefighter
Kearney Fire and Rescue
09.2011 - 01.2023
Department Lead
Bass Pro Shop
03.2007 - 08.2011
Automotive Service Technician
Ideal Honda/Dixie Toyota
05.2001 - 03.2007
Diploma - Primary Care Paramedic
Canadian Career College
Certificate of Technical Studies - Automotive Technician (Toyota Foundation)