Aram Saeed
Ontario,Canada
Summary
Dynamic professional with a proven track record at Kinross Gold Corporation, excelling in client onboarding and conflict resolution. Expert in debt recovery and negotiation, consistently achieving high recovery rates. Adept at leveraging MS Office 365 and CRM systems to enhance operational efficiency and drive client satisfaction.
Overview
9
9
years of professional experience
Work History
Collections Agent
bill gosling outsourcing
Barrie, ON
05.2025 - Current
- Manage 100+ outbound/inbound calls daily to recover outstanding debts from individual and commercial accounts.
- Consistently meet or exceed monthly collection targets with a recovery rate of 85%.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Contacted customers and explained debt management to encourage timely debt payments.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Arranged for debt repayment and established repayment schedule based on customer finances.
Executive Human Resource Assistant
Kinross Gold Corporation
Toronto, Canada
05.2023 - 01.2024
- Delivered high-level administrative support by managing executive calendars, travel arrangements, and internal communications
- Enhanced employee satisfaction through efficient onboarding and support in employee relations matters
- Organized and managed corporate events, improving employee engagement and corporate culture
- Developed and maintained a centralized document management system, improving accessibility and efficiency
Founder and CEO (Administrative and Operations Management)
Real Estate Property Management
Istanbul, Turkey
01.2017 - 01.2023
- Led tenant acquisition efforts, leveraging innovative advertising campaigns to boost occupancy rates by 30%
- Delivered exceptional customer service by maintaining responsive tenant communication and addressing concerns promptly
- Directed marketing strategies to attract high-value clients, increasing portfolio value to $20M
- Negotiated vendor contracts to optimize property maintenance and reduce costs, enhancing client satisfaction
Client Services Manager (Administrative and Financial Oversight)
Brothers Wholesale
Istanbul, Turkey
06.2016 - 01.2023
- Delivered personalized client service by managing inquiries and resolving issues, boosting client retention by 20%
- Supervised accounts payable and receivable processes, ensuring timely resolution and improving cash flow
- Conducted sales forecasting and financial analysis to support decision-making, driving profitability
- Trained customer-facing staff to deliver outstanding service, increasing overall customer satisfaction
Education
High School Diploma -
Geneva High School
Skills
- MS Office 365 (Excel, Word, PowerPoint, Outlook)
- SAP Ariba
- Payment processing
- Debt recovery
- CRM Systems (Salesforce, Agent Portal)
- Customer Relationship
- Sales Strategy Development
- Communication skills
- Conflict Resolution
- Client Onboarding
- Legal Documentation Support
- Market Analysis
- Cross-Cultural Communication
- Negotiation techniques
- Product/Service Presentation
- Target Achievement
- Problem Solving
- Territory Management
- Customer Retention
- Debt negotiation
- Debt management
Additional Details - Languages
- Fluent in English
- Swedish
- Arabic
- Kurdish
- Turkish
- French
Timeline
Collections Agent
bill gosling outsourcing
05.2025 - Current
Executive Human Resource Assistant
Kinross Gold Corporation
05.2023 - 01.2024
Founder and CEO (Administrative and Operations Management)
Real Estate Property Management
01.2017 - 01.2023
Client Services Manager (Administrative and Financial Oversight)
Brothers Wholesale
06.2016 - 01.2023
High School Diploma -
Geneva High School
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