ASHA GORDON-BROWN
Orangeville,ON
Summary
History of building strong client relationships. Conscientious about providing top-notch service. Office administration student with a background in Customer service. Strong technical in-depth knowledge of Microsoft office 365 coupled with spreadsheets and booking abilities. The dedicated employee is known for punctuality and pursuing employment options where good customer service and a positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Collections Agent
Prosper Marketplace Inc
11.2022 - 04.2023
- Processed payments and applied them to customer balances.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in debt recovery and meet realistic timeframes.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Quantified debtor balances to avoid late payments and bad credit.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
- Reached out to approximately 500 account holders daily.
Customer Service Representative Agent
Service Ontario
01.2022 - 11.2022
- Investigated and resolved accounting, service and delivery concerns.
- Tracked customer service cases and updated service software with customer information.
- Please respond to questions and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls quickly to avoid on-hold wait times.
Agent
SERVISAIR INC, Pearson Airport
05.2016 - 04.2019
- Verified and improved quality standards by analyzing customer service metrics.
- Obtained client information by answering telephone calls.
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Mississauga
PetSmart, Professional Dog Groomer
03.2014 - 06.2016
- Managed logistics operations to meet customer expectations, financial standards, and policies
- Worked as a Passenger Service Agent (PSA) and oversaw passenger check-in process (included: greeting passengers, data entry of passenger information, printing boarding tickets, and weighing luggage)
- Boarded Flights (included: greeting customers, verifying boarding passes, and directing passengers to their seats)
- Maintained high level of customer service and professionalism (especially when handling confidential information such as passports)
- Greeted pet owners and performed intakes to go over various available services, outline costs and determine special needs of animals while in care.
- Performed pet intake to gain necessary information concerning health, behaviours, potential allergies, and other details to provide complete records and methods of owner contact
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats
- Pitched in with laundry duties, including washing, drying, and folding towels during busy periods, ensuring consistent workflow
- Offered every owner exceptional customer service, support, and top-notch care for each animal.
Education
Diploma -
Ascension Of Our Lord | Malton High School
Animal Care Program
Sheridan College
Brampton, ONCertificate in Medical Office Assistant Program -
Trios College
05.2022
Diploma - Office Administration - Health Service
Sheridan College
Mississauga, ON04.2021
Skills
- Foundational Computer skills
- Information Collection and Recording
- Written and verbal communication skills
- Interpersonal Relations
- Interpersonal skills
- Productive in high volume
- Attention to Detail
- Time management
- Teamwork and Collaboration
- Scheduling
- Microsoft Office 365 - Excel, OneDrive, OneNote, PowerPoint, SharePoint, Word
- Goals and Performance
- Repayment Plan Structuring
Timeline
Collections Agent
Prosper Marketplace Inc
11.2022 - 04.2023
Customer Service Representative Agent
Service Ontario
01.2022 - 11.2022
Agent
SERVISAIR INC, Pearson Airport
05.2016 - 04.2019
Mississauga
PetSmart, Professional Dog Groomer
03.2014 - 06.2016
Diploma -
Ascension Of Our Lord | Malton High School
Animal Care Program
Sheridan College
Certificate in Medical Office Assistant Program -
Trios College
Diploma - Office Administration - Health Service
Sheridan College
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