ARAFAT HOSSAIN
Winnipeg,MB
Summary
I'm a well-organised person with experience handling conflicting demands and regularly achieving difficult performance goals. I'm a pressure-eater who does well on physically tough tasks. I have an outstanding attendance record, am a dependable team player, and place a high priority on safety. With a strong background in customer service and demonstrated multitasking skills, I am an accomplished individual in the field. My steadfast dedication to upholding professional connections generates profits and leads to corporate outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Detailer and Driver
Enterprise
04.2023 - Current
- Competent in washing cars by hand or machine with appropriate cleaning solutions
- Helping the customers if they have any questions about the cars and about the rental
- Maintained supply inventories and monitored cleaning equipment and machinery for proper operation and maintenance
- Maintained inventories of supplies.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Customer Service Executive
Under Armour
02.2023 - 04.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB04.2026
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Adobe Photoshop
- Adobe Illustrator
- Telephone Etiquette
- Relationship Building
Languages
English
Full Professional
Certification
- Licensed Microsoft Office Expert - October 2024
Timeline
Detailer and Driver
Enterprise
04.2023 - Current
Customer Service Executive
Under Armour
02.2023 - 04.2023
Bachelor of Arts - Economics
University of Manitoba
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