Arafat Hossain
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Uber Eats, Skip The Dishes, Doordash
09.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Successfully avoided time delivery delays by carefully planning best routes.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
Kitchen Helper
Jolly II Italian Ristorante
06.2020 - 08.2020
- Cleaned and organized kitchen stations to promote team efficiency.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Cashier
Tajmahal Foods
02.2020 - 05.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
After-school Tutor
Coaching Classes, Private Teaching Hours
01.2016 - 11.2019
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored struggling, average and advanced students in Mathematics course materials.
- Supported teacher instruction, thoroughly discussing concepts and designing custom practice questions.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
Volunteer
College Program
08.2017 - 05.2019
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
Education
Associate of Arts - Tourism-Service Management (Trvi Serv)
Seneca College of Applied Arts And Technology
North York, ON12.2022
High School Diploma -
Sylhet Government College
VWX3+2V3, Tamabil Rd, Sylhet Bangladesh10.2018
Skills
- Work Order Management
- Attentive to People
- Customer Service
- Safety
- Online Learning Platforms
- Team Collaboration
- Privacy and Confidentiality
- Client Relationship Management
- Good Command on MS365
Hobbies: Reading, Helping Others
Reading is a great way of learning new things on a regular basis. I read different types of books mainly story teller, novel etc. Helping others are the field of getting mental satisfaction. Reading and helping others are both great ways to learn, grow, and contribute to society. By combining these two practices, I can gain knowledge and insights that can help me better understand the needs of others and make a positive impact on their lives.
Timeline
Delivery Driver
Uber Eats, Skip The Dishes, Doordash
09.2020 - Current
Kitchen Helper
Jolly II Italian Ristorante
06.2020 - 08.2020
Cashier
Tajmahal Foods
02.2020 - 05.2020
Volunteer
College Program
08.2017 - 05.2019
After-school Tutor
Coaching Classes, Private Teaching Hours
01.2016 - 11.2019
Associate of Arts - Tourism-Service Management (Trvi Serv)
Seneca College of Applied Arts And Technology
High School Diploma -
Sylhet Government College
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