Vyom Shah
Victoria,BC
Summary
A passionate computer science student currently pursuing my undergraduate degree from the University of Victoria. Along with my education, I am gaining some work experience to enhance my knowledge towards a particular field and explore it. A small fact about me - I am a clean freak.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Skip The Dishes/ Uber Eats/ DoorDash
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verify customer age and identification when delivering orders that include alcoholic beverages, adhering to legal and platform guidelines.
Sales Associate/Retail Keyholder
Rogers Communications
05.2022 - 01.2023
- Provided best-in-class service and value-added solutions to customers, enhancing their retail experience.
- Actively promoted Rogers & Fido brands, including Rogers MasterCard, by effectively communicating product benefits.
- Engaged and expanded customer base through personalized communication via phone calls and business text messaging.
- Demonstrated adaptability and creativity in a rapidly evolving technological landscape.
- Consistently met and exceeded sales goals, contributing to the overall success of the retail team.
- Successfully increased customer base by 27% through targeted outreach efforts.
- Exceeded monthly sales targets for [specific product/service] by 48% on average.
Server/Dishwasher
Uvic Food Services
09.2021 - 05.2023
- Greet and serve guests professionally, including responsible alcohol service by verifying IDs and adhering to legal and company guidelines.
- Assist in the setup, execution, and breakdown of catering events, ensuring timely delivery and quality presentation of food and beverage
- Efficiently clean dishes, utensils, and kitchen equipment while maintaining high standards of hygiene and food safety protocols.
- Work closely with kitchen and service staff, assist with restocking supplies, and support overall operational efficiency during busy periods.
- Demonstrate flexibility by working evenings, weekends, and holidays, managing a fast-paced environment with the physical endurance needed for long shifts.
Student Caller
Uvic Annual Giving Program
01.2022 - 12.2022
- Fundraising for Uvic students in different faculty and departments.
- Acquire new donors (Uvic alumni) by building strong connections and helping with them.
- Provided exceptional customer service, fostering goodwill among alumni and other potential donors.
- Established rapport with prospective donors, resulting in successful monetary contributions to the institution.
- Enhanced caller engagement by utilizing strong communication skills and active listening techniques.
- Adapted seamlessly to changes in campaigns or objectives as needed throughout employment tenure as a Student Caller.
Communications/Volunteer Coordinator/Assistant Event Coordinator
International Centre for Students (Uvic)
09.2021 - 04.2022
- Supporting and Providing services to international students and making them feel comfortable in new environment.
- Volunteer Coordination and hosting events for the Global Community.
- Promoting and coordinating GC events and suggesting new ideas about them.
- Handling the GC's Facebook page and assisting with the ICS website/ newsletter.
- Connecting with undergrad, grad students and faculty members at UVic.
Cashier/Customer Service Representative/Shift Supervisor
Real Canadian Superstore
01.2021 - 08.2021
- Register sales on a lane by scanning items, packing them, and totaling customers purchases. Answer their questions, issues, to find particular items in the store, and sold alcohol as a (Cashier).
- Assisted customers transactions, price matching, and sold alcohol (under 10%) as a (Self Checkout-attendant).
- Handling customers query, sold lotteries, suspending orders/ recalling them, process returns, answering questions related to loyalty points/ products/ and store hours as a (Customer Service Representative).
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Cashier/Overnight Stocker
Save-On-Foods
03.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
Bachelor's Degree - Computer science
University of Victoria
Victoria, BC04-2025
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Highly Proficient in Office 365
- Cash handling (2 years)
- Research and Planning
- Quick learner and adaptive
- Collaboration and Creativity
- Retail sales
- Administrative experience
- Merchandising
- Time management and Organizational skills
- Liquor law compliance
Certification
- Drivers License (2029)
- Serving in Right (2029)
- Selling it Right (2027)
Timeline
Delivery Driver
Skip The Dishes/ Uber Eats/ DoorDash
01.2024 - Current
Sales Associate/Retail Keyholder
Rogers Communications
05.2022 - 01.2023
Student Caller
Uvic Annual Giving Program
01.2022 - 12.2022
Server/Dishwasher
Uvic Food Services
09.2021 - 05.2023
Communications/Volunteer Coordinator/Assistant Event Coordinator
International Centre for Students (Uvic)
09.2021 - 04.2022
Cashier/Customer Service Representative/Shift Supervisor
Real Canadian Superstore
01.2021 - 08.2021
Cashier/Overnight Stocker
Save-On-Foods
03.2020 - 08.2020
Bachelor's Degree - Computer science
University of Victoria
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