Aquib Abtahi Turjo
Windsor,ON
Summary
Dedicated IT professional with robust expertise in managing computer systems, network infrastructure, and cloud-based solutions. Skilled in troubleshooting, system optimization, and technical support, with a proven track record of implementing technology enhancements that drive operational efficiency. Additional experience in property inspection, valuation, and customer service further enriches the ability to understand and address diverse client needs, supporting a commitment to clear communication and effective problem-solving in dynamic technical environments
Overview
7
7
years of professional experience
Work History
Omni Channel Specialist (Seasonal)
Best Buy Canada
11.2024 - 12.2024
- Delivered exceptional customer service across in-store, online, and curbside channels
- Utilized CRM software to manage customer inquiries, retrieve order history, and update customer profiles
- Processed transactions, returns, and exchanges using a POS system integrated with CRM tools
- Assisted customers with product returns and warranty claims, ensuring compliance with company policies
- Fulfilled and processed online orders, including curbside pickups and shipments
IT Technician
Purbasha Inspection Company
08.2021 - 07.2023
- Managed 15+ company computers, including custom-built PCs, ensuring smooth hardware and software operation
- Led the adoption of Microsoft 365 SaaS solutions, enhancing security, access control, and team collaboration through cloud-based tools and service
- Upgraded network infrastructure by installing routers, switches, and access points, boosting connectivity and system reliability
- Researched and recommended new technologies to improve operational efficiency
- Provided direct end-user support, assisting colleagues with troubleshooting
- Continued producing detailed valuation and inspection reports as an integral part of my role
Property Inspection and Valuation Specialist
Purbasha Inspection Company
11.2019 - 07.2021
- Performed on-site inspections of residential, commercial, and industrial properties, including factory assessments
- Prepared accurate valuation reports for insurance companies and banks
- Reviewed policies and regulatory guidelines to ensure compliance in reports
- Occasionally explained findings to clients and answered questions about valuation methods
- Identified discrepancies in reports to ensure accurate risk assessments
Customer Service Associate
Shwapno Super Shop
03.2018 - 09.2019
- Delivered personalized customer support in-store and online, enhancing the shopping experience through tailored solutions
- Facilitated online order fulfillment, achieving increased efficiency through improved coordination
- Processed returns and exchanges in accordance with company policies
- Collaborated with team members to support store operations and maintain a well-organized environment
Education
Master of Applied Computing -
University of Windsor
Windsor, Ontario12.2024
Bachelor of Science, Computer Science and Engineering - undefined
Brac University
Dhaka, Bangladesh06.2021
Skills
- Technical support
- Hardware & Software installation
- Hardware & Software troubleshooting
- Microsoft 365
- Microsoft Office Suite
- Network diagnostics
- System administration
- Financial analysis
- Asset valuation
- Technical report writing
- Problem resolution
- Customer service
- Customer relationship management
- SAP, CRM & ERP systems
- Transaction processing
- Inventory management
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Technical Training
Comptia A+ Core 1 (220-1201)
Udemy.com
Mobile Devices, Hardware, Virtualization & Cloud Computing, Hardware & Network Troubleshooting
Comptia A+ Core 1 Complete Course and Practice Exam by Jason Dion (Ongoing)
Comptia A+ Core 2 (220-1202)
Udemy.com
Operating Systems, Security, Software Troubleshooting, Operational Procedures
Comptia A+ Core 2 Complete Course and Practice Exam by Jason Dion (Ongoing)
Timeline
Omni Channel Specialist (Seasonal)
Best Buy Canada
11.2024 - 12.2024
IT Technician
Purbasha Inspection Company
08.2021 - 07.2023
Property Inspection and Valuation Specialist
Purbasha Inspection Company
11.2019 - 07.2021
Customer Service Associate
Shwapno Super Shop
03.2018 - 09.2019
Bachelor of Science, Computer Science and Engineering - undefined
Brac University
Master of Applied Computing -
University of Windsor
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