Apryl Lyon
Payroll Analyst
Md. Sackville,NS
Summary
Payroll Analyst with over 8 years of successful experience in Payroll Processing, Human Resources and Tech Support. Recognized consistently for performance excellence and contributions to success in Payroll industry. Strengths in problem solving and accuracy backed by training in Accounting & Payroll Administration Program.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Payroll Analyst
NTT DATA Inc.
06.2021 - Current
- Managed payroll data entry and processing for 2000+ employees to comply with predetermined company guidelines.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
DAYFORCE SUPPORT ANALYST III
CERIDIAN
03.2019 - 06.2021
- Identified issues, analyzed information and provided solutions to problems.
- Work collaboratively with clients, peers and internal business partners to identify concerns and provide solutions.
- Provide excellent customer support to clients in Large/Major market segment by leveraging deep understanding of Payroll and WFM.
- Met individual attainment goals with average of 142% for Productivity (Average over 2020 year).
- Met or exceed Net Promoter Score (NPS) customer satisfaction goals of 9 or 10, 90% of time (Average over 2020 year).
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
PAYROLL SPECIALIST III
CERIDIAN
09.2013 - 03.2019
- Managed 60+ accounts, processing 3000+ payments per month.
- Calculated payroll deductions by accurately using Insync, Powerpay and Dayforce for payroll processing to meet preset requirements.
- Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.
- Responsible for processing Year End Tax Forms, Provincial 3rd Party Monthly and Annual Filings, Records of Employment and Garnishments.
- Maintaining transparency and communication with customer, colleagues and management in all related matters using strong written and verbal communication.
- Consistently met or exceeded Net Promoter Score (NPS) goals of 9 or 10, for customer satisfaction 95% of time.
Year End Review Committee
Ceridian
10.2014 - 01.2019
- Developed and implemented improvement strategies and plans to promote continuous improvement.
- Presented roll-out strategies, provided training and support across all locations to Payroll team.
- Worked closely with Payroll Manager and Sr. Payroll Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
Education
ADMINISTRATOR PROGRAM - ACCOUNTING & PAYROLL
EASTERN COLLEGE
Charlottetown, PE 06.2012 - 05.2013
Skills
Payroll Administration
Project Management
Data analysis
Collaborative team member
Integrated accounting systems
Certification
Payroll Compliance Practitioner (PCP), Canadian Payroll Association - Sept 2013 to present
References
1. Craig Bonin
Dayforce Support Manager, Ceridian Canada
Phone: 647-782-3339
Email: bonin.craig@gmail.com
2. Jyl Green
Payroll & Benefits Manager, Ceridian Canada
Phone: 902-218-5177
Email: jylgreen@eastlink.ca
3. Gary Davis
Store Manager, Atlantic Superstore
Phone: 902-981-4652
Email: gdavis1963@live.com
Timeline
Payroll Analyst
NTT DATA Inc.
06.2021 - Current
DAYFORCE SUPPORT ANALYST III
CERIDIAN
03.2019 - 06.2021
Security Screening Certificate and Briefing Form, Government of Canada, June 2017 to present
06-2017
Year End Review Committee
Ceridian
10.2014 - 01.2019
PAYROLL SPECIALIST III
CERIDIAN
09.2013 - 03.2019
Payroll Compliance Practitioner (PCP), Canadian Payroll Association - Sept 2013 to present
09-2013
ADMINISTRATOR PROGRAM - ACCOUNTING & PAYROLL
EASTERN COLLEGE
06.2012 - 05.2013
Similar Profiles
KUSUM KUMARIKUSUM KUMARI
Solutions Architect at NTT Data Inc.Solutions Architect at NTT Data Inc.
Tyren PattersonTyren Patterson
Senior Global Client Manager at NTT DATA Inc.Senior Global Client Manager at NTT DATA Inc.
Ekta SinghEkta Singh
Senior Director of Digital Engineering at NTT Data Inc.Senior Director of Digital Engineering at NTT Data Inc.