Mridul sharma

Work History

HDS Driving School NS

08.2020 - Current

Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Streamlined business processes by analyzing current procedures and implementing necessary improvements.
Increased overall efficiency by automating repetitive tasks and optimizing workflow.
Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
handled customer relations while managing and training 11 staff members.
Implemented escalation procedures to effectively handle time-sensitive issues.
Ensured compliance with industry regulations by developing robust policies procedures.
Trained new hires, providing information, and insight into corporate policies and procedures.
Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
Streamlined communication between departments, resulting in more efficient project collaboration and faster problem resolution.
Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
Reported issues to higher management with great detail.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Rogers Communications

01.2018 - 01.2020

Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Completed troubleshooting and diagnostics on company resources.
Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Assessed business requirements to create focused solutions.
Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
Assessed technical complexity of tickets to escalate to Tier 3 team.
Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
Dispatched field service technicians to correct issues requiring in-person technical assistance.
Served as a resource to Tier 1 support technicians, providing guidance and advice on complex issues to ensure seamless escalation of cases when needed.

Paladin Security Group

11.2015 - 07.2017

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Completed full building and grounds patrols to spot and investigate concerns.
Monitored CCTV cameras and alarm systems for security breaches.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Wrote detailed reports of all security breaches and investigations.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

ACT Technical Solutions

01.2015 - 07.2015

Debugged and created software components.
Provided technical support using knowledge of complex technology to solve problems and support new projects.
Worked closely with clients to establish specifications and system designs.
Built databases and table structures for web applications.
Authored code fixes and enhancements for inclusion in future code releases and patches.
Designed new product elements such as image recognition, hand writing recognition, audio, video and device-to-device communication.
Analyzed system specifications to develop programs for computer applications.
Created software programs, wrote codes and tested programs for optimal performance and accuracy.