April Rose Bibat
Computer Systems Technician - Network Systems
Hamilton,ON
Summary
Detail-oriented and highly motivated Computer Systems Technician with a strong foundation in hardware and software troubleshooting, system administration, and network management. Adept at analyzing and resolving complex technical issues, implementing efficient solutions, and providing exceptional support to end-users. Eager to leverage technical expertise and commitment to excellence in the role of Associate Product Support Specialist at OpenText, contributing to customer satisfaction and overall business growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
IT Technical Support
Farm Mutual Re (Co-op)
Cambridge, ON
05.2023 - 09.2023
- Under the direction of an experienced IT system administrator, perform variety of basic administration tasks related to MS Windows environment, IT network, phone system, mobile devices.
- Diagnose and resolve minor network issues (LAN access, credentials)
- Recognize and escalate more complex issues to Tier 2 support level.
- Document network operating procedures and equipment configurations
- Install new desktop software products and releases.
- Assist other staff with set up of audio/video and teleconferencing equipment for meetings and training sessions.
- Keep accurate inventory of hardware and software and licenses on all desktop equipment.
- Clean printers, replace toner cartridges and monitor their usage.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests
Computer Support Specialist
Bennington Financial Corp. (Co-op)
Oakville, ON
01.2023 - 04.2023
- Provide hands-on hardware and software technical support for internal users including but not limited to:
- Windows desktop O/S, MS Office programs, printers, scanners, photocopiers, mobile devices
- PC and laptop setup, configuration, maintenance, and deployment
- Set up of new user accounts.
- Inventory and documentation of existing equipment
- Monitored hardware, software, and peripheral performance against organizational expectations
- Resolved computer and system networking problems to maintain user productivity
- Monitored system performance to identify potential issues
- Diagnosed and troubleshot hardware, software and network issues
Senior Banking Advisor
Dubai Islamic Bank
Dubai, UAE
02.2020 - 11.2021
- Meet call quality standards in selling ENR products over phone and ensure to achieve assigned target of calls in line with DIB’s policies and procedures.
- Analyze documents submitted by customers to ensure documents are error-free and in line with DIB’s policies and procedures.
- Respond to customer concerns and inquiries and provide after-sales support when requested.
- Ensuring customer complaints are resolved before TAT by giving them end-to-end results.
- Provide feedback on market, customer, and competition activities to line manager to improve products, services, and processes which may either reduce TAT and cost or enhance customer satisfaction.
Retail Banking Executive
Emirates National Bank of Dubai
Dubai, UAE
09.2016 - 12.2019
- Effectively interact with customers of diverse backgrounds and maintain open lines of communication whilst resolving customer complaints fostering customer-friendly approach.
- Discussing financial requirements and providing financial advice to clients.
- Meet with clients for documentation & assurance of eligibility.
- Assessing and reviewing financial circumstances.
- Support and maximize effectiveness of sales operations to assure positive professional services and revenue growth.
- Applied effective time management techniques to meet tight deadlines
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Administrative Coordinator
Sam Sports Court Accessories LLC
Abu Dhabi, UAE
06.2015 - 08.2016
- Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
- Coordinate inter-departmental workflow, supervise staff, and enhance overall organizational productivity.
- Plan and execute training sessions, leadership meetings, conferences, and workshops.
- Manage databases, generate reports, and ensure timely email responses and task execution.
- Collect and analyze business data for comprehensive reports and presentations.
- Act as liaison between external vendors and internal departments, facilitating effective communication.
- Handle essential accounting tasks, including reconciliation, salary monitoring, petty cash, and payment collection.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts
Education
Computer Systems Technician Network Systems - Networking
Mohawk College
Hamilton, ON 04.2022 - Current
Bachelor of Technology in Computer Science Engineering - Computer Science
Indian Institution of Engineers
New Delhi, India 06.2016 - 06.2019
Skills
Hardware & Network InfrastructureSoftware & Hardware TroubleshootingMicrosoft OSMicrosoft Office ProductsJiraCustomer SupportRDMZoho AssistGoToAssist
Help Desk Support
Software Installation
Technical Support
Problem-Solving
Critical Thinking
Accomplishments
- Successfully resolved 100% of escalated technical issues, contributing to increased customer satisfaction.
- Configured laptops for 40+ new employees during my co-op employment, ensuring the installation of essential software and customization of settings for optimal functionality.
- Demonstrated continuous learning by staying current on internal alerts, trainings, and process changes.
Volunteer Experience
Spring Beach Clean Up Volunteer, Green Venture, 05/02/2022, Volunteered for the Spring Beach Clean Up at Confederation Beach Park. Worked in teams to collect waste and track waste on the beach in the Marine Debris Tracker app. Conducted ourselves in a friendly and professional manner while serving the Hamilton community and making our beaches safer and cleaner for everyone.
Timeline
IT Technical Support
Farm Mutual Re (Co-op)
05.2023 - 09.2023
Computer Support Specialist
Bennington Financial Corp. (Co-op)
01.2023 - 04.2023
Computer Systems Technician Network Systems - Networking
Mohawk College
04.2022 - Current
Senior Banking Advisor
Dubai Islamic Bank
02.2020 - 11.2021
Retail Banking Executive
Emirates National Bank of Dubai
09.2016 - 12.2019
Bachelor of Technology in Computer Science Engineering - Computer Science
Indian Institution of Engineers
06.2016 - 06.2019
Administrative Coordinator
Sam Sports Court Accessories LLC
06.2015 - 08.2016