April Suehiro
Summary
An accomplished Technical Support Specialist with 10+ years of experience, including accounts management, accounting/billing/payables and administrative in the Finance and Insurance Field. Excels in creative, problem solving and innovative ideas for solutions to challenges presented on a team. Seeking to foster service excellence and delivery in an organization that supports strong work ethics and professional growth.
Overview
20
20
years of professional experience
Work History
Commercial Insurance Administrator
Westland Insurance
2023.10 - Current
- Support for CSR's utilizing Power Broker, CertExchange, Microsoft Office, other programs
- Assist in Download Edoc's - Commercial Lines/Personal lines
- Responsible for inputting and sending out Certificates of Insurance as required
- Invoicing Renewals, cancellations, endorsements, invoicing as needed
- Tracking payment for accounts receivable invoicing, setting out reminders as necessary
- Responds to centralized mail/email inquires and scans or mails out documentation
- Follows up on overdue accounts and communicates with appropriate CSR
- Audits Coverage requests, claims notices and customer files to check for errors and missing documentation and follows up to resolve
- Creates spreadsheets as required
- Distributes Monthly Renewal Reports to Producers and CSR's
Organic Skincare Formulator
Part-time (Own/Project)
2022.08 - Current
- Creator of own natural skincare products
- Consistent Research and development utilizing Internet and tools to create Organic products
- Tested and developed many Organic products for skincare and cosmetics utilizing math, analytical and problem solving skills to create formulas
- Compared [Type] products against design and production specifications through quality and integrity checks
Commercial TSR (Billing-Invoicing/Administrative)
Hub International
2022.01 - 2022.07
- Updated client information in EPIC, created certificates of insurance and invoiced accounts.
- Maintained spreadsheets for complex risk insurance companies using ratio calculations (for Billing/invoicing) for reinsurance (multiple insurers) to accommodate percentage per company, CDN, US, Other countries Currency.
- Maintained and documented email correspondence from clients/insurance companies (EPIC)
Commercial Lines TSR (Invoicing-billing)
FSB Group
2018.01 - 2022.01
- Downloaded Edocs daily for over 45 insurance companies, label and distribute to over 14-18 CSRs, as well as Agency Bills
- Process transactions in Power Broker - renewals, notices, invoices, endorsements, cancellations, new business from over 45 Insurance companies distributing to over 14 Commercial CSR's/30 Producers (over 300-400 transactions per day)
- Coded, scanned all incoming courier customer/broker policies, separate lessor copies and distribute accordingly
- Liaise with CSR's/Producers about issues/questions on policy documents, and collaborate on problem solving
- Assigned policies to new markets, retrieved and verified insurance documents via insurance portals.
Administrative Broker Assistant
Rai Grant Insurance Brokers
2015.12 - 2017.12
- Scan. analyze and verify 30 new business applications daily for personal lines, as well as for Commercial Lines renewals, cancellations, reinstatements, and endorsements into Power Broker, coding and distributing according to appropriate CSR-Producer designation
- Managed all outgoing couriers from all departments to various insurance companies.
- Assisted in switchboard duties for over 70 staff, including Producers, CSR's, Technical Support, while processing MVR's and distribution of faxes
- Maintained inventory and replenished all office supplies, paper as needed.
Music Programmer
Self-Studied (Employed)
2008.01 - 2015.12
- Create and program background music via Sequence Computer for Various musicians
- Vocal performance at events/shows
- Produced own music using different Recording equipment
Accounts Payable Coordinator
Retirement Life Communities Inc.
2003.12 - 2007.12
- Managed, reviewed and posted large volume of invoice batches received from over 9 retirement facilities
- Liaised with all levels of management, vendors and suppliers.
- Answered all vendor inquiries and reconciled supplier statements.
- Analyzed and managed all invoice or cheque requisitions with discrepancies.
- Coded and allocated invoices, expense reports, and visa statements.
- Assisted with entering month end journal entries.
Education
Certificate - Quickbooks
Skills For Change
Toronto, Ontario07.2012
Financial Accounting 1 - Accounting
Centennial College
Toronto, Ontario12.2002
Skills
- MS Office, Excel, Word
- Power Broker
- Epic
- AccPac
- Quickbooks
- SQL (training)
- Excellent Keying skills (95 wpm)
- Problem-Solving
- Decision-Making
- Strong Analytical Skills, attention to detail
- Innovative
- Self-Motivated
- Teamwork
- Organized
Additional Information
Currently training in SQL and interested in continual learning to enhance a business or organization's productivity and goals
Timeline
Commercial Insurance Administrator
Westland Insurance
2023.10 - Current
Organic Skincare Formulator
Part-time (Own/Project)
2022.08 - Current
Commercial TSR (Billing-Invoicing/Administrative)
Hub International
2022.01 - 2022.07
Commercial Lines TSR (Invoicing-billing)
FSB Group
2018.01 - 2022.01
Administrative Broker Assistant
Rai Grant Insurance Brokers
2015.12 - 2017.12
Music Programmer
Self-Studied (Employed)
2008.01 - 2015.12
Accounts Payable Coordinator
Retirement Life Communities Inc.
2003.12 - 2007.12
Certificate - Quickbooks
Skills For Change
Financial Accounting 1 - Accounting
Centennial College
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