April Rouse
Ingersoll,ON
Summary
Proven professional with extensive experience at Giant Tiger and Value Village, excelling in customer service excellence and time management. Demonstrated ability to handle credit and cash transactions accurately, fostering repeat business through exceptional interpersonal skills. Achieved significant improvements in operational efficiency by mastering multitasking and problem-solving, ensuring high standards of cleanliness and safety.
Overview
16
16
years of professional experience
Work History
Cashier, Production, and 3 Departments
Giant Tiger
11.2002 - 05.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Sorter, Hanger, Pricer
Value Village Thrift Stores
01.1989 - 10.1990
- Used hand-held scanners to sort items into specific categories.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Maintained clean and organized work area to facilitate smoother sorting operations.
- Supported warehouse safety protocols, ensuring all items were handled with care during sorting.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
Education
High School Diploma -
Orchard Park Secondary School
Stoney Creek, ON06-1973
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Credit and cash transactions
- Professionalism
- Problem-solving abilities
- Multitasking
Languages
English
Elementary
Timeline
Cashier, Production, and 3 Departments
Giant Tiger
11.2002 - 05.2005
Sorter, Hanger, Pricer
Value Village Thrift Stores
01.1989 - 10.1990
High School Diploma -
Orchard Park Secondary School
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