April Reynoso
Costa Mesa
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
Computer Surplus Solutions
Costa Mesa
01.2011 - 05.2026
- Oversaw daily operations for technology recycling and resale processes, ensuring compliance and maximizing resource utilization.
- Developed and implemented process improvements for inventory management systems.
- Coordinated logistics for incoming and outgoing shipments of electronic equipment, enhancing delivery timelines and inventory accuracy.
- Collaborated with vendors to streamline supply chain operations and inventory levels.
- Analyzed operational data to identify areas for efficiency enhancements within processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and optimized efficiency of processes and customer service standards, contributing to improved team performance.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
Associate of Applied Science - Business Administration And Management
Saddleback College
Mission Viejo, CA 08.1996 - 05.1998
Skills
- Operational strategy
- Project management abilities
- Resource coordination
- Inventory control
- Staff management
- Staff training
- Team leadership
- Customer relationship management
- Customer satisfaction
- Problem solving
- Time management
- Effective communication
- Employee motivation
Timeline
Operations Manager
Computer Surplus Solutions
01.2011 - 05.2026
Associate of Applied Science - Business Administration And Management
Saddleback College
08.1996 - 05.1998