APRIL DELGADILLO
Commerce
Summary
Highly organized and detail-oriented individual interested in working in a multicultural fast-paced environment. Capable of efficiently managing projects and utilizing my excellent interpersonal and problem-solving skills to provide top-notch customer service and optimize operational efficiency.
Overview
19
19
years of professional experience
Work History
Guest Services Supervisor II
Crypto.com Arena
12.2018 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Provide leadership and guidance to Team Members and Supervisors
- Administer appropriate disciplinary documents as needed o ensure compliance of Crypto.comArena, Microsoft Theatre and LA Live company/ department policies in accordance with the SEIU Local 1877 Union contract
- Submit reports ( Work Orders, Incident Reports, Event Recaps) in a timely matter
- Provide department specific safety trainings, including monthly Injury Illness Prevention Program trainings
- Actively interview and hire Ushers and Ticket-Takers
- Train, orientate, and develop GSRs, including Supervisors, in all areas of Guest Services
- Provide timely and appropriate coaching to GSRs and Supervisors on performance, both positive and corrective, using the "Situation, Impact, and Alternative" guidelines
- Assist Guest Services Management team by acting as Receptionist and/ or Office Supervisor during assigned shifts
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Senior Sales Lead
Kate Spade
10.2015 - 11.2018
- Provide unparalleled guest service when processing or facilitating internal and external transactions
- Maintain cash register operations and adhere to all company polices/procedures and loss prevention standards
- Ensure recap of daily activities is effectively communicated to management
- Assist in training and developing cashier team
- Oversee team to ensure company goals are attained in customer captures and monogramming
- Used customer insights to develop innovative sales strategies to increase sales
Full Time Sales Manager
Express, LLC
08.2006 - 05.2015
- Responsible for leading sales floor while maintaining sales focus in absence of store manager
- Developed, coached, and motivated sales associates to provide exceptional customer service experience
- Maintained awareness of product and merchandise flow to drive profitability
- Handled and balanced opening and closing funds in registers
- Processed and assisted in controlling payroll
- Responsible for attaining personal and store sales goals
- Developed and maintained relationships with clientele
- Collaborated with team to rank store as top 100 store out of 600+ Express stores
- Self-motivated, with a strong sense of personal responsibility
Administrative Assistant
Worldwide Staffing
07.2006 - 08.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted applicants in completing applications
- Recruited new hires
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged orientations and scheduled meetings
Supervisor
DC Shoes
09.2005 - 06.2006
- Assisted management team in opening, closing and various areas of operations
- Implemented a customer comes first attitude by training and holding associates accountable for delivering legendary customer experiences
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Science - Business Administration; Concentration in MGT & HR
California State University - Dominguez Hills
Carson, CA05.2023
Associate of Science - Business Administration
East Los Angeles College
Monterey Park, CA12.2020
Skills
- Ability to manage and provide excellent guest service at all times
- Excellent oral and written communication skills
- Strong and trusted decision making and time management skills
- Superior coordination, planning, and organizational skills
- Exceptional skills in building and establishing relationships
- Ability to multi-task and perform under pressure
- Strong interpersonal and organization abilities
- Effective communication skills particularly with diverse populations
- Proficient computer skills, including Microsoft Office applications (Outlook, Word, Excel, Powerpoint, Teams)
- Hiring, training, orientation and development
- Public speaking
Timeline
Guest Services Supervisor II
Crypto.com Arena
12.2018 - Current
Senior Sales Lead
Kate Spade
10.2015 - 11.2018
Full Time Sales Manager
Express, LLC
08.2006 - 05.2015
Administrative Assistant
Worldwide Staffing
07.2006 - 08.2008
Supervisor
DC Shoes
09.2005 - 06.2006
Bachelor of Science - Business Administration; Concentration in MGT & HR
California State University - Dominguez Hills
Associate of Science - Business Administration
East Los Angeles College
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