Appu Appu
Red Deer,Alberta
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart Canada
Red Deer, Alberta
06.2022 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Developed and offered unique discount options to drive interest in new product lines.
Customer Service Manager
Walmart Canada
Flin Flon, Manitoba
07.2021 - 05.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Developed and offered unique discount options to drive interest in new product lines.
Material Handler
Sobeys warehouse
Truro, Nova Scotia
11.2020 - 05.2021
- Prevented load shifting or damage by using bracing and strapping techniques.
- Operated pallet jacks to transfer large products from one area of the warehouse to another, allowing for easier accessibility.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
Front Desk Agent
The Lakes Resort and Golf club
Sydney, Nova Scotia
08.2019 - 10.2020
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.
Computer Technician
Bsoft
Kannur, Kerala
01.2018 - 07.2018
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Linked computers to the network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in the operation of new and existing software.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Education
Bachelor of Engineering Technology - Electronics And Controls
Cape Breton University
Sydney, NS12.2020
Bachelor of Science - Electronics And Communication
Kannur University
Kannur, India 05.2017
Skills
- Flexible & Adaptable
- Collaboration
- Handling Escalations
- Employee Coaching and Motivation
- Technical Proficiency
- Scheduling and Coordinating
- Time Management
- Verbal and Written Communication
- Attention to Detail
- PLC Programming
- Self-Motivated
- Decision Making
Accomplishments
- Supervised a team of 15 staff members.
- Successfully trained 6 new customer service representatives.
- Collaborated with a team of 12 in the development of Tollgate using RFID.
Timeline
Customer Service Manager
Walmart Canada
06.2022 - Current
Customer Service Manager
Walmart Canada
07.2021 - 05.2022
Material Handler
Sobeys warehouse
11.2020 - 05.2021
Front Desk Agent
The Lakes Resort and Golf club
08.2019 - 10.2020
Computer Technician
Bsoft
01.2018 - 07.2018
Bachelor of Engineering Technology - Electronics And Controls
Cape Breton University
Bachelor of Science - Electronics And Communication
Kannur University
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