Jeffrey Shepherd
Sherman Oaks,CA
Summary
Creative and dependable collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication skills.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Hellstar Studios
06.2022 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Improved response times for hundreds of customer inquiries a day with efficient ticketing system management and prioritization techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Administrative Assistant
Loyola Marymount University CBA
08.2017 - 03.2020
Key Grip
Freelance
01.2017 - 03.2020
Data Entry Operator
Loyola Marymount University CBA
08.2019 - 03.2020
Research Assistant
Loyola Marymount University CBA
09.2017 - 05.2018
Wait Staff Member
Vintage Burbank Senior Living
05.2016 - 09.2016
Education
No Degree - Marketing
Loyola Marymount University
Los Angeles2024
Skills
- Microsoft Office
- Excel Spreadsheets
- Efficient Data Entry
- Shopify
- Shipstation
- Office Organization
- Writing and Communication
- Research and Analytical Skills
- Conflict Resolution
- Flexible & Adaptable
- Final Draft (Screenwriting Software)
- Discord
Timeline
Customer Service Manager
Hellstar Studios
06.2022 - Current
Data Entry Operator
Loyola Marymount University CBA
08.2019 - 03.2020
Research Assistant
Loyola Marymount University CBA
09.2017 - 05.2018
Administrative Assistant
Loyola Marymount University CBA
08.2017 - 03.2020
Key Grip
Freelance
01.2017 - 03.2020
Wait Staff Member
Vintage Burbank Senior Living
05.2016 - 09.2016
No Degree - Marketing
Loyola Marymount University
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