Apple Dasorine
Store Manager
Vancouver,BC
Summary
Dynamic Store Manager with a proven track record at Modern Beauty Supplies, excelling in client relations and effective problem resolution. Skilled in team leadership and training, I foster a positive work environment while ensuring operational excellence. Committed to enhancing customer experiences and maintaining high standards of store operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Modern Beauty Supplies
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Microblading and PMU Technician
LA Clinque
01.2018 - 04.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Primary Caregiver
A Community Vision
03.2017 - 09.2018
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
Education
Nails & Eyelash Tech
New Image College
Vancouver, BC07-2019
Fashion Merchandising
Blanche Macdonald Centre
Vancouver, BC06-2012
Skills
- Client support
- Effective problem resolution
- Customer relations
- Proficient in task management
- Store operations
- Client relations management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
Accomplishments
- Increased sales by 20% by coaching department managers on merchandising standards and client services
- Managed a store that exceeded company expectations in every category during the second quarter.
- Exceeded monthly store sales goals 16 months in a row.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Store Manager
Modern Beauty Supplies
06.2023 - Current
Microblading and PMU Technician
LA Clinque
01.2018 - 04.2023
Primary Caregiver
A Community Vision
03.2017 - 09.2018
Nails & Eyelash Tech
New Image College
Fashion Merchandising
Blanche Macdonald Centre
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