Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Shadan Alsharif

Toronto,Canada

Summary

Experienced in leading reception teams to efficiently manage front-desk operations with a proven background in implementing streamlined procedures that enhance visitor experience and operational flow. Ability to foster team collaboration and maintain high standards of customer service and administrative coordination sets apart in the field.

Overview

15
15
years of professional experience

Work History

Store Manager

Shisha Gallery
03.2023 - 06.2025
  • Managed store operations and ensured excellent customer service.
  • Sold products, accessories, and related items.
  • Oversaw budget management, optimizing expenses while maintaining high service standards.
  • Established strong vendor relationships, negotiating favorable terms for product procurement and deliveries.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.


Office Administrator

Crescent Dental Health Clinic
08.2019 - 02.2023
  • Oversaw daily front desk operations, including scheduling, patient intake, and record management.
  • Coordinated calendars for multiple providers, optimizing appointment flow and reducing wait times.
  • Verified patient insurance coverage, obtained pre-authorizations, and processed claims and payments.
  • Explained treatment plans to patients, including procedures, timelines, and financial options.
  • Trained new staff on office protocols, dental software, and patient communication.
  • Monitored office inventory and ordered supplies to maintain smooth operations.
  • Maintained compliance with privacy regulations and dental association standards.
  • Facilitated a welcoming environment, helping patients feel comfortable and informed.

Community Assistant

Arab Community Centre
05.2016 - 03.2018
  • Supported communication between clients and service providers.
  • Helped with document preparation and translation.
  • Assisted community members in shelters and legal appointments.

Office Manager

BellaRose Dental Clinic
05.2010 - 08.2015
  • Helped set up the clinic and handled scheduling and patient records.
  • Processed insurance claims and supported minor procedures.
  • Managed daily operations to ensure smooth clinic workflow and optimal patient care.
  • Streamlined appointment scheduling system, improving patient access and reducing wait times.

Education

Dental Assistant Level I and II Certificate -

CDI College
10.2006

Skills

  • Office Administration
  • Patient Scheduling & Support
  • Insurance Verification & Billing
  • Client support
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team Training & Supervision
  • Outstanding communication skills
  • Client greeting services

Languages

English
Full Professional
Arabic
Native or Bilingual
Urdu
Limited Working

Timeline

Store Manager

Shisha Gallery
03.2023 - 06.2025

Office Administrator

Crescent Dental Health Clinic
08.2019 - 02.2023

Community Assistant

Arab Community Centre
05.2016 - 03.2018

Office Manager

BellaRose Dental Clinic
05.2010 - 08.2015

Dental Assistant Level I and II Certificate -

CDI College

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Shadan Alsharif