AOTO KOBAYASHI
Kelowna,BC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Store Manager
Autees Co.,Ltd
Nagano, Japan
11.2023 - 04.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
Restaurant Server,Assistant Kitchen Staff
Native Sea Amami
Amami island, Japan
10.2021 - 11.2022
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Contributed to a positive dining experience for guests by promptly fulfilling special dietary requests and needs.
- Assisted in inventory management, helping to control costs and maintain adequate supplies for daily operations.
Sailing Boat Tour Guide
DMG Mori Seiki Co.
Nagoya, Aichi
12.2020 - 10.2021
- Guided groups of up to 25 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Increased customer satisfaction by providing timely and efficient boat repair services.
Sailing Boat Tour Guide
Coral Cats Fiji
Nadi Fiji
01.2019 - 11.2020
- Continuously updated personal knowledge on site history and current events, staying informed on relevant topics within the industry.
- Received positive feedback from visitors, contributing to an overall increase in repeat attendance.
- Maintained safety standards throughout tours, ensuring a secure environment for both guests and exhibits.
- Built personal relationships with guests to promote positive experiences.
Education
High School Diploma -
Ratu Navula College
Nadi, Fiji12.2020
Skills
- Obtain Serve It Right
- Valid Driver's License
- Time Management
- Customer Service
- Clean Driving Record
- Loading and unloading
Accomplishments
- Supervised team of sailing staff members.
- Increased sales by 150 % by coaching sales stuff on new merchandising standards.
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Store Manager
Autees Co.,Ltd
11.2023 - 04.2024
Restaurant Server,Assistant Kitchen Staff
Native Sea Amami
10.2021 - 11.2022
Sailing Boat Tour Guide
DMG Mori Seiki Co.
12.2020 - 10.2021
Sailing Boat Tour Guide
Coral Cats Fiji
01.2019 - 11.2020
High School Diploma -
Ratu Navula College