Anusuya Guha
Sunnyvale
Summary
Results-driven AML/KYC and financial crimes compliance professional with 12+ years of progressive experience in risk management, fraud prevention, and regulatory training across leading global banks. Proven record of designing and delivering high-impact training programs, driving compliance with AML/BSA/OFAC standards, mitigating risks, and supporting regulatory transformation initiatives. Recognized for cross-functional collaboration, stakeholder engagement, and audit readiness, with consistent feedback for engaging facilitation and clarity.
Overview
16
16
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Senior Business Trainer, Financial Crimes & Fraud Prevention (AVP)
Citibank NA
02.2021 - Current
- Applied in-depth disciplinary knowledge to develop and improve workflows, processes, and training techniques for AML/KYC operations.
- Delivered new hire onboarding, leadership workshops, compliance refreshers, and cross-training, ensuring participants left with skills applicable to daily responsibilities.
- Coached and mentored new trainers and associates; assumed informal leadership roles with significant impact across multiple LOBs and geographies.
- Supported IA/CAP issue closures by documenting training tied to remediation efforts.
- Assessed complex compliance and risk issues, balancing alternatives and providing recommendations to ensure sound decision-making.
- Partnered with project managers and execution leaders to deliver specialized trainings (e.g., InView, Product Profile, Manager Training).
- Maintained compliance with laws, rules, and regulations while safeguarding Citi’s clients, reputation, and assets.
- Key Achievements:
- Developed and facilitated InView Navigation training, expanding from offshore to VIP onshore teams.
- Designed test-out questions for 4 OneKYC global lessons; completed and approved by senior leadership.
- Led C13/C14 KYC Maker Basics for Managers training, exceeding expectations in survey results.
- Delivered Product Profile & EAP training (2025) with 17 survey responses, all rating facilitation 'extremely effective.'
- Selected to lead multiple 2025 Manager Training offerings due to demonstrated subject-matter expertise.
- Identified workflow deficiencies, formulating and implementing operational improvements at network level to improve individual owner experience.
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Compliance AML KYC Quality Control Analyst
Citibank NA
08.2018 - 02.2021
- Reviewed creation of CitiKYC profiles using multiple internal and external databases, ensuring completeness and accuracy in line with AML, BSA, OFAC, and CFT requirements.
- Monitored adherence to FINCEN and local regulatory standards, escalating red flags and control gaps for remediation.
- Conducted periodic QC reviews of high-risk client files, identifying trends in errors and contributing to improved quality frameworks.
- Developed dashboards and QC reports to provide management visibility into compliance gaps, error trends, and corrective actions.
- Partnered with training and operations teams to design targeted refreshers for analysts based on QC findings, reducing repeat errors.
- Supported internal and external audit preparation, ensuring evidence of strong controls and governance.
- Consistently exceeded QC accuracy benchmarks, contributing to department-wide error rate reduction.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
Operational Risk Analyst, AML Compliance KYC
Citibank NA
01.2018 - 07.2018
- Conducted enhanced due diligence (EDD) reviews of high-risk corporate and individual clients, validating complex ownership structures, beneficial ownership, and adverse news.
- Served as primary SME for KYC documentation requirements and transaction analysis, advising bankers on policy application across multiple client types.
- Performed comprehensive assessments of legal entity documentation, identifying missing or non-compliant records and coordinating with bankers, clients, and Compliance to remediate.
- Liaised with operations, risk, and compliance teams to ensure consistent application of policies, particularly for escalated or unusual client structures.
- Drafted client-specific AML/KYC risk analyses, supporting account renewals, escalations, and regulatory inquiries.
- Enhanced team knowledge by conducting peer-to-peer KYC coaching sessions, improving consistency in due diligence reviews.
- Contributed to early adoption of strengthened Global KYC Standards, ensuring alignment with Citi-wide remediation initiatives.
- Coordinated client compliance and due diligence requests to facilitate quality assurance and internal audits.
Personal Banker
Citibank NA
05.2016 - 01.2018
- Provided advisory services in bank products, loans, mortgages, and credit facilities.
- Consistently ranked as top performer in South Bay area (2016 & 2017).
- Mentored teller teams on generating referrals and client engagement strategies.
Risk Management Analyst, Fraud Operations
JP Morgan Chase
05.2012 - 01.2015
- Investigated and validated thousands of credit card fraud cases, ensuring compliance with banking regulations and internal fraud protocols.
- Analyzed client financial history, credit reports, and public records to identify fraudulent applications and mitigate financial losses.
- Partnered with law enforcement, postal inspectors, and internal fraud units to resolve complex fraud investigations.
- Utilized proprietary fraud detection systems and manual investigative techniques to detect forged applications and unauthorized transactions.
- Drafted fraud case reports and documentation for escalation to senior management, auditors, and regulatory authorities.
- Proposed and implemented new fraud detection metrics that enhanced efficiency and accuracy of fraud determinations.
- Provided training and knowledge-sharing to junior analysts, strengthening fraud detection capabilities within the team.
- Consistently met and exceeded performance targets for case closures, recovery rates, and fraud detection accuracy.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
Customer Care Associate (Sales & Servicing)
HSBC Global Servicing Center
01.2010 - 04.2012
- Cross-sold bank products to North American clients, achieving 100% IVR score six months consecutively.
- Promoted to High Sales Team (Gold Centurion Club) for exceptional performance.
Skills
- AML & KYC Compliance Fraud Risk Management Enhanced Due Diligence
- Risk Identification & Mitigation MCA & CAP Issues Internal Audit Readiness
- Training Facilitation & Curriculum Design Leadership & Coaching Workshops
- Stakeholder Engagement Cross-Functional Partnerships Agile & Change Management
- Reporting Automation & Data-Driven KPIs Microsoft Office (Word, Excel, PowerPoint, Access)
- Operations management
- Coaching and mentoring
- Develop training programs
- Program performance assessment
- Virtual learning management
- Analytical skills
- Problem-solving aptitude
- Analytical thinking
Certification
- CAMS (In Progress)
- Project Risk Management Certification.
Trainer Goals (2025)
- Risk & Control: Automate reporting, document training for IA/CAP closures, analyze MCA findings.
- Content & Development: Complete material/job aid updates, support How2 migration, enhance assessments.
- Financial Performance: Drive refresher trainings, expand cross-training, track quality metrics, partner with PMs for specialized trainings.
- Client & Franchise: Build leadership skills, complete Degreed Trainer Pathway, mentor new trainers, broaden cross-LOB knowledge.
Performance Highlights (Feb – Jun 2025)
- Delivered 10+ high-impact trainings across Retail WM CPB, VIP, EAP, and NY BranchPods.
- Facilitated six manager sessions on Customer 360, OOS, and Split/Merge events.
- Recognized by leadership (C15 Director) for engaging and learner-first facilitation.
- Developed test-outs for NH LMS, initiated process corrections via CCRs.
- Supported Interact Optimization training with SME collaboration and process alignment.
Education
Bachelor of Arts - Political Science And Economics
Calcutta University
01.2006 - 12.2009
Languages
English
Full Professional
Timeline
Senior Business Trainer, Financial Crimes & Fraud Prevention (AVP)
Citibank NA
02.2021 - Current
Compliance AML KYC Quality Control Analyst
Citibank NA
08.2018 - 02.2021
Operational Risk Analyst, AML Compliance KYC
Citibank NA
01.2018 - 07.2018
Personal Banker
Citibank NA
05.2016 - 01.2018
Risk Management Analyst, Fraud Operations
JP Morgan Chase
05.2012 - 01.2015
Customer Care Associate (Sales & Servicing)
HSBC Global Servicing Center
01.2010 - 04.2012
Bachelor of Arts - Political Science And Economics
Calcutta University
01.2006 - 12.2009
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