Gisselle Solorzano
Sunnyvale
Summary
Detail-oriented Administrative Coordinator with over 3 years of experience supporting cross-functional teams at TikTok. Proven ability to manage high-volume operational tasks, troubleshoot issues, and adapt swiftly in fast-paced environments. Over 4 years in the tech industry and more than 8 years in customer service contribute to a creative and dependable approach to office administration, enhancing workplace experiences. Expertise in events and operations efficiently boosts office engagement and productivity. Driven by empathy, connection, and a commitment to high standards, consistently creates a positive impact within the team.
Overview
4
4
years of professional experience
Work History
Workplace Administrative and Events Coordinator
Compass Group at TikTok U.S. Data Security
01.2024 - Current
- Conduct weekly, formal site condition inspections, and work closely with responsible parties to ensure that any deficiencies identified are resolved.
- Managing document flow, including creating and maintaining paper and electronic files.
- Plan and execute over 50 internal events by managing logistics such as scheduling, space booking, vendor coordination, supply ordering, and set-up, ensuring smooth execution and alignment with company standards.
- Manage and assist with the development of annual operating and capital budgets, financial variance tracking, and operations expenses management.
- Work with various cross-functional teams to develop creative solutions and programs to address ever-changing business and employee needs.
- Support new hire onboarding and offboarding processes for employees every week.
- Support the Regional Workplace Manager in the development of business strategy in line with current and emerging needs.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Front Desk Administrative Coordinator
Compass Group at ByteDance Inc.
10.2022 - 01.2024
- Primary cross-functional coverage, including reception, administrative, mailroom, and event coordination duties, and assisting with client site management during staff absences.
- The point of contact for office operations complied with budget procedures for procuring office supplies and consumables, maintained conference rooms for executive and client meetings, and aligned all furniture to meet the needs of the meetings.
- Assisting with onboarding and offboarding every Monday.
- Communicate effectively across departments, ensuring team collaboration, attention to detail, meeting deadlines, and discreet handling of confidential information.
- Oversee day and night janitorial staff to ensure office cleanliness, coordinate with food service teams to maintain stocked pantries, and collaborate with physical security to support access control and workplace safety daily.
- Assist with coverage of some client site manager duties when on leave or PTO.
- Managed 4+ vendor relationships to ensure timely delivery of services and supplies.
Lobby Ambassador
Robinhood Inc.
04.2022 - 08.2022
- Acted as the first point of contact, warmly greeted visitors and clients to maintain a secure, professional, and welcoming environment.
- Managed over 30 calls per day, using a multi-line phone system to schedule appointments, and performed administrative tasks to support daily office operations.
- Enforced access control protocols by verifying IDs, issuing visitor badges, maintaining entry/exit logs, and collaborating with security teams on building access and incident response.
- Assisted in managing lobby operations, enhancing overall visitor experience.
Education
High School -
Fremont High School
Sunnyvale05-2019
Skills
- Client Focused
- Budget Tracking
- Workplace Improvement
- Cross-functional Collaboration
- Technical Proficiency
- Customer service
- Data Entry
- Project Coordination
- Event Planning
- Administrative leadership
- Conflict Resolution
- Staff Training & Onboarding
- Verbal & Written Communication
- Confidentiality & Discretion
- Attention to Detail
- Adaptability
LANGUAGE
Fluent in English and Spanish
Timeline
Workplace Administrative and Events Coordinator
Compass Group at TikTok U.S. Data Security
01.2024 - Current
Front Desk Administrative Coordinator
Compass Group at ByteDance Inc.
10.2022 - 01.2024
Lobby Ambassador
Robinhood Inc.
04.2022 - 08.2022
High School -
Fremont High School