Anupreet Gill
Scarborough,Canada
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Rogers Together With Shaw
Toronto, ON
09.2023 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Maintained detailed records of customer interactions and transactions.
- Recommended upgrades or additional features that could enhance user experience.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Shift Lead
Miniso
Scarborough, Canada
12.2022 - 09.2023
- Supervised and guided a team of associates to ensure a smooth operation of the store
- Managed inventory and improved store efficiency.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Retail Associate
Hudson's Bay
Scarborough, Canada
09.2022 - 12.2022
- Assisted customers in finding products and provided exceptional service
- Maintained store organization and inventory management.
Security Control Operator
Paragon Security
Toronto, Canada
11.2021 - 11.2022
- Monitored security systems, ensuring the safety of clients and responding to alerts
- Handled access control.
Technical Support Representative
Concentrix
New Delhi, India
06.2020 - 08.2021
- Provided timely and effective technical support to customers, resolving their issues and inquiries
- Demonstrated strong problem-solving skills and excellent communication to ensure customer satisfaction.
Education
Bachelor of Business Administration (BBA) -
Jagannath University
Post Graduate Diploma in Project Management -
Conestoga College
Skills
- Microsoft Office
- Computer Skills
- Fast Learner
- Customer Service
- Ability to Work Under Pressure
- Critical thinking and problem solving
- Communication Skills
- Adaptable to New Technologies
- User Support
- Technical Support
- Hardware diagnostics
- Software Installation
- Performance Testing
- Account updating
- Complaint resolution
- Account Management
- Remote Support
- Product Troubleshooting
- Appointment Scheduling
Timeline
Technical Support Representative
Rogers Together With Shaw
09.2023 - Current
Shift Lead
Miniso
12.2022 - 09.2023
Retail Associate
Hudson's Bay
09.2022 - 12.2022
Security Control Operator
Paragon Security
11.2021 - 11.2022
Technical Support Representative
Concentrix
06.2020 - 08.2021
Bachelor of Business Administration (BBA) -
Jagannath University
Post Graduate Diploma in Project Management -
Conestoga College
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