Kuljit Kaur Judge
Summary
Forward focused experienced in customer service representative with strong ability to identify opportunities for process optimization and building high performance team to support company objectives. To work in a challenging environment where I can prove myself by utilizing my skills & knowledge resulting organizational growth as well as individual development.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Gatestone &Co. Inc
12.2023 - 01.2025
- Interacted with the customers to provide and processed information in response to inquires, concerns, and requests about products and services.
- Troubleshooting: Identifying and resolving technical problems with hardware and software. Offering step- by-step instructions to help users to resolve issues.
- Customer service: Providing excellent customer service via phone and chat.
- Documentation: Documenting incidents, solutions and feedback to improve future support.
- Collaboration: Working with other teams or departments to resolve complex issues.
- Avoid legal challenges by monitoring compliance with the service agreements.
- Provided answers to clients by identifying problems, researched answers, guided the client through corrective steps.
Supervisor and Sandwich Artist
Subway
08.2021 - 10.2022
- Great customers and prepare their food orders Daily food preparations.
- Following subway operation manual for daily operation.
- Accepting delivery and properly stacking them on the shelves.
- Food safety and customers experience.
- Effective managing food cost and resolve customer complaints.
Personal Shopper
Loblaw
11.2020 - 09.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
RF Scanner, Picking/Packing
TELUS International
01.2019 - 02.2020
- Received, stored and shipped goods and materials.
- Picked up incoming stock and delivered materials to designated locations.
- Maximized sales by shipping on time and accurately.
- Redirected shipments en route in response to customer requests, Sorted and verified the correct part numbers and quantities.
Supervisor and Sandwich Artist
Subway
06.2019 - 01.2020
- Great customers and prepare their food orders Daily food preparations.
- Following subway operation manual for daily operation.
- Accepting delivery and properly stacking them on the shelves.
- Food safety and customers experience.
- Effective managing food cost.
Education
Project management
Conestoga college
Kitchener, Ontario04.2019
Information System Business Analysis
Northern college at Pures campus
Scarborough, Toronto, Ontario08.2018
Skills
- Guest satisfaction
- Active listening
- Problem solving
- Customer service
- Communication skills
- Microsoft Office
- Computer peripherals
- Working with diverse backgrounds
- Technical troubleshooting
- Remote support
- Product troubleshooting
- Microsoft outlook
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Technical Support Representative
Gatestone &Co. Inc
12.2023 - 01.2025
Supervisor and Sandwich Artist
Subway
08.2021 - 10.2022
Personal Shopper
Loblaw
11.2020 - 09.2021
Supervisor and Sandwich Artist
Subway
06.2019 - 01.2020
RF Scanner, Picking/Packing
TELUS International
01.2019 - 02.2020
Information System Business Analysis
Northern college at Pures campus
Project management
Conestoga college
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