ANUM WAHEED
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Relationship Officer
Bank Alfalah Limited
- Foreign Remittances (BAL-CIBG)
- Custodian of Vault Keys
- Supervision of Various Transactions of Operations Deptt
- Realization of Inward Foreign Telegraphic Transfer (FTTs)
- Issuance of Outward Telegraphic Transfer (FTTs)
- Manage efficiently queries from Treasury Dept/ Head Office
- Lodgment and realization of Foreign Currency Cheques
- Handling of Internal/SBP Audits
- Issuance & transfer of CDR
- Funds Transfer Local and Online
- Moneygram incharge at a bank for money transfers services for customer
Operations Officer
Local Remittance Department
- (BAL-CIBG)
- Issuance of Pos/DDs
- DD Advices Posting
- Transfer Posting
- Handling of internal/SBP Audits
- Salaries run process of Various Corporate Customers Like: Warid Telecom (Pvt) Ltd, Wateen Telecom Limited, Taavun (Pvt) Ltd, Alfalah Insurance Co
- Ltd, Forman Christian College, CCL Pharmaceuticals, MSP (Pvt) Ltd etc
- Funds Transfer Local and Online
- Quarterly Static Reporting to Head Office
Operations Officer
Bank Alfalah Ltd
08.2009 - 03.2012
- Cheque Book Department (BAL-CIBG)
- Daily Applying of Cheque Books of Customers
- Issuance of Cheque Books to Customers
- Destruction of Cheque Books as per Bank’s Regulatory Requirements
- Issuance of Personalized/Specialized Cheque Books of Corporate Customers
- Handling of Internal/SBP Audits
- Funds Transfer Local and Online, - Account Opening Department (BAL-CIBG)
- To Ensure Completion of account opening formalities in categories of accounts like: Individual, Sole proprietor, Partnership Accounts, as per directives of State Bank of Pakistan & Bank’s Internal Regulatory Requirements
- Resolution of discrepant Customer Relationship Contract while sending reminders of same to account holders
- Uploading of Specimen Signature Cards in the system & Change of Signature requests
- Processing of Board Resolutions
- Processing of Third Party Mandate forms
- Account closing of the entire branch as per customer’s request and six months zero balance accounts
- To assist annual Zakat Exercise with Manager Operations as per Zakat & Usher Ordinance 1980
- Monthly follow up of expired CNIC with the customers as per SBP & Bank requirements
- Account Maintenance & Account Online request of the customers
- Executing monthly Dormant & Pre-Dormant Exercise
- Funds Transfer Local and Online, -Clearing & Collection Department (BAL-CIBG)
- Lodgment of Cheques in Same Day Clearing
- Lodgment of Cheques in Normal Clearing
- InterCity Clearing & OBC
- Handling of Internal/SBP Audits
- Funds Transfer Local and Online, -Term Deposit Receipt (BAL-CIBG)
- Issuance of TDR
- Rollover of TDR
- Encashment of TDR
- Handling of Internal/SBP Audits
- Funds Transfer Local and Online
Education
Bachelors of Arts - Journalism
University of The Punjab
01-2009
Faculty Of Arts - Humanities Studies
Board of Intermediate And Secondary Education
01-2006
Matric - Science
Board of Intermediate And Secondary Education
01-2004
Skills
- IT PROFICIENY
- Microsoft Office
- One Call Resolution
- Quality Assurance
- Technical Support
- Regulatory Compliance
- Call Center Operations
- Internet & Emails
Additional Information
- AWARDS/ HONORS , Awarded with Performer of the year 2011 award in Bank Alfalah Limited Gulberg Corporate Branch Lahore (Operations Deptt.)
- Certificate of Achievement For Money gram Home Remmittance during the year 2010 At Bank Alfalah Ltd.
Languages
Timeline
Operations Officer
Bank Alfalah Ltd
08.2009 - 03.2012
Customer Relationship Officer
Bank Alfalah Limited
Operations Officer
Local Remittance Department
Bachelors of Arts - Journalism
University of The Punjab
Faculty Of Arts - Humanities Studies
Board of Intermediate And Secondary Education
Matric - Science
Board of Intermediate And Secondary Education
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