Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
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ANUM WAHEED

ANUM WAHEED

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Operations Officer

Bank Alfalah Ltd
LAHORE, PK, Punjab
08.2009 - 03.2012
  • Cheque Book Department (BAL-CIBG)
  • Daily Applying of Cheque Books of Customers
  • Issuance of Cheque Books to Customers
  • Destruction of Cheque Books as per Bank’s Regulatory Requirements
  • Issuance of Personalized/Specialized Cheque Books of Corporate Customers
  • Handling of Internal/SBP Audits
  • Funds Transfer Local and Online, - Account Opening Department (BAL-CIBG)
  • To Ensure Completion of account opening formalities in categories of accounts like: Individual, Sole proprietor, Partnership Accounts, as per directives of State Bank of Pakistan & Bank’s Internal Regulatory Requirements
  • Resolution of discrepant Customer Relationship Contract while sending reminders of same to account holders
  • Uploading of Specimen Signature Cards in the system & Change of Signature requests
  • Processing of Board Resolutions
  • Processing of Third Party Mandate forms
  • Account closing of the entire branch as per customer’s request and six months zero balance accounts
  • To assist annual Zakat Exercise with Manager Operations as per Zakat & Usher Ordinance 1980
  • Monthly follow up of expired CNIC with the customers as per SBP & Bank requirements
  • Account Maintenance & Account Online request of the customers
  • Executing monthly Dormant & Pre-Dormant Exercise
  • Funds Transfer Local and Online, -Clearing & Collection Department (BAL-CIBG)
  • Lodgment of Cheques in Same Day Clearing
  • Lodgment of Cheques in Normal Clearing
  • InterCity Clearing & OBC
  • Handling of Internal/SBP Audits
  • Funds Transfer Local and Online, -Term Deposit Receipt (BAL-CIBG)
  • Issuance of TDR
  • Rollover of TDR
  • Encashment of TDR
  • Handling of Internal/SBP Audits
  • Funds Transfer Local and Online

Customer Relationship Officer

Bank Alfalah Limited
LAHORE, PK, Punjab
  • Foreign Remittances (BAL-CIBG)
  • Custodian of Vault Keys
  • Supervision of Various Transactions of Operations Deptt
  • Realization of Inward Foreign Telegraphic Transfer (FTTs)
  • Issuance of Outward Telegraphic Transfer (FTTs)
  • Manage efficiently queries from Treasury Dept/ Head Office
  • Lodgment and realization of Foreign Currency Cheques
  • Handling of Internal/SBP Audits
  • Issuance & transfer of CDR
  • Funds Transfer Local and Online
  • Moneygram incharge at a bank for money transfers services for customer

Operations Officer

Local Remittance Department
  • (BAL-CIBG)
  • Issuance of Pos/DDs
  • DD Advices Posting
  • Transfer Posting
  • Handling of internal/SBP Audits
  • Salaries run process of Various Corporate Customers Like: Warid Telecom (Pvt) Ltd, Wateen Telecom Limited, Taavun (Pvt) Ltd, Alfalah Insurance Co
  • Ltd, Forman Christian College, CCL Pharmaceuticals, MSP (Pvt) Ltd etc
  • Funds Transfer Local and Online
  • Quarterly Static Reporting to Head Office

Education

Bachelors of Arts - Journalism

University of The Punjab
01-2009

Faculty Of Arts - Humanities Studies

Board of Intermediate And Secondary Education
01-2006

Matric - Science

Board of Intermediate And Secondary Education
01-2004

Skills

  • IT PROFICIENY
  • Microsoft Office
  • One Call Resolution
  • Quality Assurance
  • Technical Support
  • Regulatory Compliance
  • Call Center Operations
  • Internet & Emails

Affiliations

1 Month Training Course on Basics of Operations from Bank Alfalah Limited Training and Development Centre Lahore 2 Days Training Course on Remittances and Collection from Bank Alfalah Limited Training and Development Centre Lahore 1 Day Training Course on Anti Money Laundering from Bank Alfalah Limited Learning Centre Lahore 2 Days Training Course on Fraud Presentation in Branch Operations from Bank Alfalah Limited Learning Centre Lahore 2 Days Training Course on How Money Travels from Bank Alfalah Limited Learning Centre Lahore 3 Days Training Course on Universal Teller from Bank Alfalah Limited Learning & Development Centre Lahore 1 Day Training Course on Libre Office from Bank Alfalah Limited Learning & Development Centre Lahore 2 Days Training Course on Manages as Coaches from Bank Alfalah Limited Learning & Development Centre Lahore 1 Day Training Course on Service Clinic from Bank Alfalah Limited Learning & Development Centre Lahore

Additional Information

  • AWARDS/ HONORS , Awarded with Performer of the year 2011 award in Bank Alfalah Limited Gulberg Corporate Branch Lahore (Operations Deptt.)
  • Certificate of Achievement For Money gram Home Remmittance during the year 2010 At Bank Alfalah Ltd.

Timeline

Operations Officer

Bank Alfalah Ltd
08.2009 - 03.2012

Customer Relationship Officer

Bank Alfalah Limited

Operations Officer

Local Remittance Department

Bachelors of Arts - Journalism

University of The Punjab

Faculty Of Arts - Humanities Studies

Board of Intermediate And Secondary Education

Matric - Science

Board of Intermediate And Secondary Education

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ANUM WAHEED