Anum I K.
Brampton,Canada
Summary
Seeking the opportunity as a Project Coordinator where I can employ my skills and experience to continuously improve, upscale, and implement new designs, practices and procedures which leverage exceptional quality results in all areas of technical progress, sales objectives and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Coordinator
Marcomm Inc. division of Telecon
02.2024 - 06.2024
- Reviewed bid invitations from construction contractors to ensure if the project was feasible for network cabling installation. If further information was required, issued RFI and followed up on a timely basis to allow enough time for the sales team to prepare a quote before bid closing date.
- Reviewed drawing packages to estimate network drops and all parameters needed to satisfy a proper cabling installation such as cable type, manufacturer preference, LAN Room location, and additional cable support systems.
- Developed project proposals to provide quotes to clients which highlighted all line items detailed labour and material services included in the contract.
- Assessed project Addendums to identify any modifications in the initial scope of work or deadlines.
- Ensured all drawing packages, specifications and project work structure was obtained and updated on company SharePoint repository as well as the Sales team.
- Processed work orders by ensuring all information were accurate on Purchase Orders and provided up to date supporting documents (shop drawings, startup documentation, liability insurance) as per client request.
Sales Estimate Coordinator
Wolseley Inc./ Safe Step Tub
08.2023 - 12.2023
- Evaluated customer inquiries through multiple lead channels to investigate the appropriate product that would be suitable as per their needs.
- Based on customers medical needs and geographical locations, scheduled and coo-ordinated a Sales Estimator to visit on site and conduct measurements to provide a detailed quote. Relayed notes to the Estimator as well as followed up with the customer if any information was missing to ensure optimum yield from the site consultation.
- Ensured products are available in their local market, co-ordinating the sales rep and co-ordinating with QC to make sure customers get priority service based on their availability and medical needs.
- Escalated all customer complaints and resolved issues by providing the customer detailed product information to erase any confusion and avoid the customer to return.
Inside Sales/ Project Coordinator
Enercare Inc.
12.2019 - 03.2022
- Investigated service requests through multiple lead channels either through incoming call or repair technician on site to help diagnose whether a repair or replacement of the entire HVAC system would be suitable depending on the current condition. If a replacement is necessary, educated the customer about their various options, any promotions, and warranties in line with HVAC specifications and residential needs.
- In charge of Enbridge rebate and Government of Canada Greener home rebate projects which required setting in home consultations and audits with interested customers; explained the programs requirements and liaised with Enbridge and Government of Canada Representatives to facilitate the customers rebate experience end to end starting from quotation to rebate arrival.
- Handled incoming calls from technicians, customers and consultants to answer their queries and provide accurate information regarding customer site, promotions, and HVAC usage history.
- Utilized problem solving as well as multitasking skills when resolving customer complaints and tickets while simultaneously pulling up their on-site technician notes to understand issues and advised the customer on what approach can be taken to solve the issue.
- Showing keen attention to detail and accuracy when creating customer purchase orders as per order details by entering the order, matching sales price and keeping sure the products purchased are up to date with the contract, inventories, merchandise and service area.
- Demonstrated good team working and strong leadership skills on days when business volume would be higher than normal to divide tasks efficiently while training newer members simultaneously.
Quality Assurance Analyst
Geek Squad Best Buy
08.2018 - 04.2019
- Tested Best Buy products in line with Best Buy and manufacturer standards on items that were returned by customers as well as those that required repairs by completing a thorough diagnostic check and comparing with customer complaints.
- Followed Manufacturer’s instructions to update older hardware with up-to-date software and ensuring the product performs in an optimum fashion as per the technical specifications.
- Demonstrated strong problem-solving skills when debugging errors on returned items to identify the cause of failure and track a pattern of defects with the same model or brand which came useful in solving related issues in electronics of the same brand for future reference.
- Maintained strict standards of quality and inspection while approving products and services as Geek Squad Certified.
Territory Sales Manager
Rogers Communications Inc.
04.2017 - 11.2017
- Investigated customer accounts that had cancelled Rogers services to identify any billing or internet service issues and reached out to those residential customers to gauge them with newer promotions that could provide better service than the competition and save money on their monthly bill.
- Cultivated new business to exceed sales revenues by keeping good relationships with customers and promoting new company promotions and offering discounts as needed to retain customer loyalty.
- Troubleshooted any billing issues, technical service issues and customer service issues timely and with urgency to make sure that the customer likes to keep all products with Rogers and does not need to shop anywhere else.
- Communicated all feedback with sales managers on weekly meetings to discuss weekly sales and scopes of deficiencies through feedback from residential sales consultants and store retail employees.
Electrical Engineer EIT
Robotic Solutions Inc.
03.2015 - 10.2016
- Aligned projects scope with specifications, requirements for each design and designed the optimum battery management system and robotic control system by researching and surveying the optimum components which enhance product functionality while adhering the underlined budget.
- Carried out consultations with clients as well as in house design and software teams to design battery management system, and motor driver controllers which were able to track the position of the autonomous robotic system while providing real- time data on power consumption.
- Tested each design revision by performing the documented tests using oscilloscope, function generators and multimeters, and repaired connections using soldering as needed or finding a better IC or component which would alleviate any technical faults. Documented all details of parts and reasons for fail/debug/replacing any part timely and in an organized manner.
- Establish backup components to implement in-case a certain part fails to function.
- Surveyed different vendors and negotiated deals with them to seek the best price for bulk wires and connectors for end-to-end robotic hardware and software applications.
- Organized each design revision with up-to-date notes of test results to easily access multiple project designs concurrently and easily from company storage.
- Trained and worked with university co-op students to transfer new Printed Circuit Board design onto CAD software and prepared for manufacturing, assembly, functional testing.
- Assisted company with SR&ED documentations and drafting and explaining each step in a detailed manner which supports growth in engineering research.
Education
Bachelor of Engineering (B.Eng.) - Electrical and Electronics Engineering
Ryerson University
Toronto, ON06.2014
Skills
- Microsoft Office Word
- Excel
- PowerPoint
- Adobe PDF
- Microsoft Project
- Altium
- Eagle
- NI Multisim
- Matlab
- ETAP
- AutoCAD
- Salesforce
- ERP
- Clarify
Certification
- AutoCAD Drawing and Design Certificate Course, 1CBC545063, 10/14
- Engineer-in-Training (EIT), Professional Engineers of Ontario, #100217195
- Google Project Management Certification through Coursera
Languages
English
Full Professional
Timeline
Inside Sales Coordinator
Marcomm Inc. division of Telecon
02.2024 - 06.2024
Sales Estimate Coordinator
Wolseley Inc./ Safe Step Tub
08.2023 - 12.2023
Inside Sales/ Project Coordinator
Enercare Inc.
12.2019 - 03.2022
Quality Assurance Analyst
Geek Squad Best Buy
08.2018 - 04.2019
Territory Sales Manager
Rogers Communications Inc.
04.2017 - 11.2017
Electrical Engineer EIT
Robotic Solutions Inc.
03.2015 - 10.2016
Bachelor of Engineering (B.Eng.) - Electrical and Electronics Engineering
Ryerson University
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