ANUJ SOOD
Toronto,Canada
Summary
Client-focused Customer Relationship and Engagement Leadermanaging large-scale Banking and Retail transformation programs for Tier-1 clients, including Bank of Montreal and Walgreens Boots Alliance. Proven track record of owning executive stakeholder relationships, delivery governance, and financial management while ensuring regulatory compliance and operational excellence. Adept at managing complex multi-vendor, multi-geography engagements, resolving escalations, and driving account stability and growth through trusted partnerships, transparent communication, and value-driven delivery.
Overview
14
14
years of professional experience
6
6
Certifications
Work History
Engagement Manager
Tata Consultancy Services @ Bank of Montreal (BMO)
Toronto, Canada
09.2022 - Current
- Primary client-facing engagement manager for BMO Digital Banking portfolio, owning end-to-end delivery governance, stakeholder communication, and escalation management.
- Scaled engagement team and delivery footprint, increasing quarterly YoY revenue by 35% in FY25 while maintaining target margins through optimized staffing and cost controls.
- Lead cross-functional onshore and offshore teams, reducing inter-team dependencies and improving delivery predictability
- Oversee vendor management, financial forecasting, SOW management, revenue management and budgeting ensuring enhanced Customer satisfaction score's (CSAT's)
- Drove cross-sell and upsell initiatives across branch and digital banking programs, converting adjacent opportunities into funded work, and expanding overall wallet share.
- Owned financial governance, including revenue forecasting, budgeting, and margin management, ensuring sustainable account profitability.
- Led multiple AI Proof of Concepts (PoCs) in collaboration with BMO business and technology teams, aligned to the bank’s enterprise AI and digital banking roadmap.
- Converted three AI PoCs into production programs, enabling AI adoption within digital banking while meeting regulatory, risk, and compliance standards.
- Positioned the engagement as a strategic partner, advising senior stakeholders on AI-enabled transformation and long-term technology roadmap alignment
Program Manager – POS & Payment Systems
Tata Consultancy Services @ Walgreens Boots Alliance
Nottingham, UK
01.2020 - 08.2022
- Managed end-to-end delivery and operations for mission-critical retail POS and payment platforms across UK Boots stores.
- Managed client relationships for development, production stability, regulatory compliance, and vendor coordination with ACI, Visa, MasterCard, Amex, Worldpay, and TNS.
- Led planning and execution of Azure cloud migration in collaboration with enterprise architecture and security teams.
- Oversaw over 45 resources managing development, L3 support, incident management, and continuous improvement initiatives.
- Owned budget planning, cost tracking, and financial reviews with senior leadership.
Program Manager
Tata Consultancy Services @ Walgreens Co.
Deerfield, IL, USA
01.2015 - 01.2020
- Led enterprise development, QA strategy, IT roadmap, and release governance for large-scale POS programs.
- Partnered with business and technology leaders on delivery planning, risk mitigation, and Go/No-Go decisions.
- Built automation pipelines and CI/CD integrations, improving release quality, and reducing time to market.
- Presented KPIs, defect metrics, and quality insights to senior leadership.
- Created and maintained the SOWs, ensuring that all the agreed milestones have been met well in time.
- Analyzed customer feedback to improve service delivery and client satisfaction.
- Facilitated regular meetings to address client needs and expectations.
Automation Test Lead
Tata Consultancy Services @ Walgreens Co
Delhi, India
04.2013 - 12.2015
- Led automation testing for software applications at Walgreens Co., ensuring high-quality releases.
- Implemented continuous integration practices, enhancing testing workflow efficiency.
- Evaluated and recommended testing frameworks, improving quality assurance processes.
- Developed and maintained test scripts using Selenium and Java.
Automation Engineer
Tata Consultancy Services @ Morgan Stanley
Pune, India
09.2011 - 03.2013
- Developed automated testing frameworks to ensure software quality and reliability.
- Worked closely with developers to design, develop, and deploy automated tests.
- Conducted code reviews to maintain coding standards and best practices in automation.
- Debugged failed automated tests by analyzing log files and identifying root causes.
Skills
- Customer Relationship Management
- Account Growth & Wallet Share expansion
- AI-Driven Transformation Programs
- Program & Portfolio Management
- Revenue Forecasting & Margin Management
- Executive Stakeholder Management
- Risk & Escalation Management
- Cloud & Platform Modernization
- Onshore-Offshore Leadership
- P&L Ownership
Certification
PMP - Project Management Professional
Timeline
Engagement Manager
Tata Consultancy Services @ Bank of Montreal (BMO)
09.2022 - Current
Program Manager – POS & Payment Systems
Tata Consultancy Services @ Walgreens Boots Alliance
01.2020 - 08.2022
Program Manager
Tata Consultancy Services @ Walgreens Co.
01.2015 - 01.2020
Automation Test Lead
Tata Consultancy Services @ Walgreens Co
04.2013 - 12.2015
Automation Engineer
Tata Consultancy Services @ Morgan Stanley
09.2011 - 03.2013