Rahul Kotai
Toronto,ON
Summary
Dynamic Engagement Manager with a proven track record at SNic Solutions, excelling in software implementation and Agile methodologies. Adept at building high-performing teams and enhancing customer onboarding, I drive exceptional client experiences and operational improvements. With extensive experience working across various manufacturing companies, I bring deep industry insight to every engagement. I leverage my expertise in Opcenter APS and strong relationship management skills to deliver impactful, measurable results.
Overview
14
14
years of professional experience
Work History
Engagement Manager
Snic Solutions
Bangalore,Toronto, India, Ontario
03.2018 - Current
- Directed implementation of software in manufacturing, ensuring alignment with client objectives and business goals.
- Designed hybrid Agile methodologies and Azure DevOps frameworks to enhance project delivery and transparency.
- Built high-performing teams of project leads, consultants, and developers, ensuring optimal resource allocation and team scalability.
- Managed global delivery operations, leading cross-functional teams across multiple geographies to ensure timely and quality execution.
- Delivered exceptional client experiences by aligning organizational strategies with measurable customer outcomes.
- Created comprehensive review reports for senior management, recommending actionable strategies for operational improvement.
- Focused on achieving time-to-value during client onboarding through enhanced tool visibility and usage enablement.
- Drafted RFPs and SOWs that clearly articulated unique value propositions, successfully driving contract acquisitions.
- Possess extensive experience in the manufacturing sector, having worked with clients in Automotive, Aerospace, Pharmaceuticals, Tyre, Metals, Consumer Goods, and Packaging industries.
- Worked with a wide range of ERP systems including SAP, Microsoft D365, AX, E1, JDE, and homegrown ERP platforms, ensuring seamless integration and alignment with manufacturing processes.
Software Implementation Consultant
SNic Solutions
Bangalore, India
02.2014 - 02.2018
- Directed the end-to-end implementation of Opcenter APS (Preactor), tailoring solutions to customer-specific requirements and business goals.
- Conducted on-site and online training sessions, empowering client teams to maximize the potential of newly implemented systems.
- Collaborated with engineering teams to resolve technical issues during implementation phases, ensuring seamless project delivery.
- Authored comprehensive user documentation, enabling smooth adoption and efficient utilization of software solutions.
- Provided second and third-level technical support, troubleshooting complex challenges to maintain client satisfaction and system uptime.
- Developed and maintained network infrastructure and custom scripts to enhance system efficiency and performance.
- Partnered with internal teams to refine implementation processes, achieving measurable improvements in project success rates
Sales and Marketing Executive
Preactor international A SIEMENS Company
Bangalore, India
11.2011 - 02.2014
- Designed and executed high-impact sales and marketing campaigns, leveraging CRM software to track progress and optimize results.
- Enhanced customer engagement through tailored presentations, innovative solutions, and detailed product demonstrations.
- Successfully led implementation projects in the Philippines and Shanghai, showcasing adaptability and cross-cultural expertise.
- Produced marketing materials, including leaflets, newsletters, and presentations, to support brand awareness and product sales.
- Played a key role in advanced APS training, elevating team expertise in Opcenter (Preactor), SQL, and .NET.
- Built and nurtured strong client relationships by tailoring solutions to specific needs, securing repeat business and referrals.
Pre-Sales Executive
SNic India
Bangalore, India
05.2011 - 11.2011
- Conducted in-depth market assessments to identify and capture new sales opportunities, delivering targeted solutions for client challenges.
- Presented compelling product demonstrations to prospective clients, effectively communicating the value of proposed solutions.
- Provided strategic insights and developed spreadsheets for daily, weekly, and monthly reporting, supporting data-driven decision-making.
- Played a pivotal role in team-building efforts, fostering collaboration and enhancing the overall effectiveness of the sales team.
- Gained expertise in Preactor (Production Planning and Scheduling Software), supporting clients in optimizing manufacturing processes.
Education
Bachelor of Commerce - Accounting
Seshadripuram Institute of Commerce and Management
11.2011
Skills
- Opcenter APS proficiency
- Agile methodologies
- Project management
- Software implementation
- Customer relationship management
- Team leadership
- Customer onboarding and service
- Relationship management
- Account management
- Training and mentoring
Timeline
Engagement Manager
Snic Solutions
03.2018 - Current
Software Implementation Consultant
SNic Solutions
02.2014 - 02.2018
Sales and Marketing Executive
Preactor international A SIEMENS Company
11.2011 - 02.2014
Pre-Sales Executive
SNic India
05.2011 - 11.2011
Bachelor of Commerce - Accounting
Seshadripuram Institute of Commerce and Management
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