Anugi Nanayakkara
Edmonton,AB
Summary
Customer-oriented professional with experience in hospitality and client service. Excel at interpersonal communication, teamwork, and adaptability to ensure positive guest experiences.
Overview
4
4
years of professional experience
Work History
Aquatics Instructor
City of Edmonton
Edmonton, Alberta
10.2021 - Current
- Instruct swimming techniques to diverse age groups in structured classes.
- Instruct advanced courses such as first aid and bronze courses.
- Collaborate with parents to discuss student development and address concerns.
- Train new instructors on best practices for teaching swimming fundamentals.
- Perform administrative tasks, such as maintaining files for each class, and consistently updating them.
- Maintain records of class attendance, progress and evaluation.
- Ensure a safe environment by monitoring pool activity and enforcing safety regulations.
- Engage in community activities, such as providing the community with water safety messages as a Water Safety Ambassador.
Slide Attendant
West Edmonton Mall Waterpark
Edmonton, Alberta
10.2021 - 07.2023
- Instructed guests on proper slide usage and safety protocols to ensure participant safety.
- Trained new staff on operational procedures and customer service standards to enhance service quality.
- Executed emergency procedures, including evacuating riders from stalled rides and water rescues.
- Served guests with an enthusiastic, helpful demeanour to promote positive, memorable experiences.
- Provided clear instructions to riders regarding safety procedures and ride requirements.
Education
Bachelor of Science -
Macewan University
EdmontonHigh School Diploma -
M.E Lazert High School
Edmonton, AB06-2021
National Lifeguard Pool Certification
Edmonton, AB05-2025
Intermediate First Aid CPR-C & AED Certification
Edmonton, AB12-2024
Lifesaving Instructor/Examiner Certification
Edmonton, AB09-2024
Lifesaving First Aid Instructor/Examiner
Edmonton, AB11-2023
Skills
- Creativity
- Ability to Multitask
- Decision Making
- Problem Solving
- Customer Service
- Time Management
- Teamwork
- Adaptability
- Communication Skills
- Leadership
Languages
English
Native/ Bilingual
Sinhala
Native/ Bilingual
Spanish
Professional
French
Limited
Accomplishments
Leadership, M.E LaZerte High School, Edmonton
09/2018 - 06/2020
- Organized school events and participated in events.
Reading Buddies/Event Services, Edmonton Public Library, Edmonton
01/2017 - 12/2018
- Assisted children from elementary with developing their reading abilities.
- Provided customer service and delivered high-quality service while upholding the standards of the facility and values to ensure customer satisfaction and a smooth event.
Affiliations
- Traveling
- Sports/Fitness
- Networking
- Learning New Languages
Timeline
Aquatics Instructor
City of Edmonton
10.2021 - Current
Slide Attendant
West Edmonton Mall Waterpark
10.2021 - 07.2023
Bachelor of Science -
Macewan University
High School Diploma -
M.E Lazert High School
National Lifeguard Pool Certification
Intermediate First Aid CPR-C & AED Certification
Lifesaving Instructor/Examiner Certification
Lifesaving First Aid Instructor/Examiner