Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Anugi Nanayakkara

Edmonton,AB

Summary

Customer-oriented professional with experience in hospitality and client service. Excel at interpersonal communication, teamwork, and adaptability to ensure positive guest experiences.

Overview

4
4
years of professional experience

Work History

Aquatics Instructor

City of Edmonton
Edmonton, Alberta
10.2021 - Current
  • Instruct swimming techniques to diverse age groups in structured classes.
  • Instruct advanced courses such as first aid and bronze courses.
  • Collaborate with parents to discuss student development and address concerns.
  • Train new instructors on best practices for teaching swimming fundamentals.
  • Perform administrative tasks, such as maintaining files for each class, and consistently updating them.
  • Maintain records of class attendance, progress and evaluation.
  • Ensure a safe environment by monitoring pool activity and enforcing safety regulations.
  • Engage in community activities, such as providing the community with water safety messages as a Water Safety Ambassador.

Slide Attendant

West Edmonton Mall Waterpark
Edmonton, Alberta
10.2021 - 07.2023
  • Instructed guests on proper slide usage and safety protocols to ensure participant safety.
  • Trained new staff on operational procedures and customer service standards to enhance service quality.
  • Executed emergency procedures, including evacuating riders from stalled rides and water rescues.
  • Served guests with an enthusiastic, helpful demeanour to promote positive, memorable experiences.
  • Provided clear instructions to riders regarding safety procedures and ride requirements.

Education

Bachelor of Science -

Macewan University
Edmonton

High School Diploma -

M.E Lazert High School
Edmonton, AB
06-2021

National Lifeguard Pool Certification
Edmonton, AB
05-2025

Intermediate First Aid CPR-C & AED Certification
Edmonton, AB
12-2024

Lifesaving Instructor/Examiner Certification
Edmonton, AB
09-2024

Lifesaving First Aid Instructor/Examiner
Edmonton, AB
11-2023

Skills

  • Creativity
  • Ability to Multitask
  • Decision Making
  • Problem Solving
  • Customer Service
  • Time Management
  • Teamwork
  • Adaptability
  • Communication Skills
  • Leadership

Languages

English
Native/ Bilingual
Sinhala
Native/ Bilingual
Spanish
Professional
French
Limited

Accomplishments

Leadership, M.E LaZerte High School, Edmonton

09/2018 - 06/2020

  • Organized school events and participated in events.

Reading Buddies/Event Services, Edmonton Public Library, Edmonton

01/2017 - 12/2018

  • Assisted children from elementary with developing their reading abilities.
  • Provided customer service and delivered high-quality service while upholding the standards of the facility and values to ensure customer satisfaction and a smooth event.

Affiliations

  • Traveling
  • Sports/Fitness
  • Networking
  • Learning New Languages

Timeline

Aquatics Instructor

City of Edmonton
10.2021 - Current

Slide Attendant

West Edmonton Mall Waterpark
10.2021 - 07.2023

Bachelor of Science -

Macewan University

High School Diploma -

M.E Lazert High School

National Lifeguard Pool Certification

Intermediate First Aid CPR-C & AED Certification

Lifesaving Instructor/Examiner Certification

Lifesaving First Aid Instructor/Examiner
Anugi Nanayakkara