Anubhav
Brampton,ON
Summary
Energetic and friendly with natural ability to connect with people, making each interaction positive and memorable. Possesses fundamental knowledge of customer service principles and strong communication skills to address and resolve inquiries efficiently. Committed to fostering customer satisfaction and contributing to supportive team environment.
Overview
3
3
years of professional experience
Work History
Customer Service Desk Associate
The Home Depot Inc
08.2025 - Current
- Assisted customers with inquiries and product information, ensuring high levels of satisfaction.
- Monitored inventory levels and reported discrepancies to management for timely restocking.
- Adapted to changing priorities in a fast-paced retail environment, maintaining service quality standards.
- Ensure customers receive products and services requested in a timely and accurate manner
- Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
- Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
Sales Associate
The Home Depot Inc
03.2024 - 08.2025
- Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
- Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
- Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
- Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
- Educate customers about the whole project
- Using empowerment program when necessary to satisfy customers
- Execute daily stock maintenance: all products signed, displayed, and clean
Assistant Accountant
INFRASTRUCTURE SOLUTION PROVIDER INC.
11.2022 - 03.2023
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Identified accounting errors when cross-referencing documents and database information.
- Developed and implemented procedures to improve accounting efficiency.
Education
Graduation Certificate - Business Management And Human Resource Management
Algoma University
Brampton, ON04-2025
Bachelor's Degree - Commerce
Punjab University
India08-2021
Skills
- Customer service
- Decision-making
- Problem-solving skills
- Email management
- Time management
- MS office
- Bank reconciliation
- Accounts payable and receivable
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Desk Associate
The Home Depot Inc
08.2025 - Current
Sales Associate
The Home Depot Inc
03.2024 - 08.2025
Assistant Accountant
INFRASTRUCTURE SOLUTION PROVIDER INC.
11.2022 - 03.2023
Graduation Certificate - Business Management And Human Resource Management
Algoma University
Bachelor's Degree - Commerce
Punjab University