Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Anu Lata

Calgary,AB

Summary

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Overview

9
9
years of professional experience

Work History

Retail Sales Supervisor

Polo liquor limited
Calgary , Alberta
01.2024 - Current
  • Created weekly work schedules for all employees according to labour laws and company guidelines.
  • Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
  • Managed daily operations such as opening and closing the store, balancing registers at end of day.
  • Analysed market trends regularly in order to adjust product selection appropriately.
  • Developed and maintained customer relationships by providing excellent customer service.
  • Prepared accurate financial reports detailing sales figures, expenses incurred by the store location .
  • Scheduled staff shifts based on anticipated customer traffic patterns in order to maximize productivity.
  • Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.

Deputy Branch Manager

DCB bank Ltd
Bathinda , Punjab
04.2023 - 12.2023
  • Resolved customer complaints promptly and professionally.
  • Ensured adequate staffing levels through scheduling of employees according to business needs.
  • Maintained contact with local businesses to promote bank services and increase customer base.
  • Created marketing campaigns designed to attract new customers or retain existing ones.
  • Designed sales and service strategies to improve revenue and retention.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Planned work schedules to maintain adequate staffing levels.

Relationship Manager

Yes, bank Ltd
Bathinda , Punjab
02.2018 - 04.2023
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Developed strategies to attract new customers while retaining existing ones.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Facilitated financial planning seminars and workshops for clients.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.

Customer Service Manager

Indusind bank limited
Bathinda , Punjab
06.2016 - 01.2018
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Created reports on customer feedback, complaints, and suggestions for management review.

Education

MBA - Finance & Marketing

Baba Farid Group of Management & Technology
Bathinda
05-2015

Bachelor of Commerce - Accounting, Costing

SD Bihani PG College
Sri Ganga Nagar
05-2013

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Staff scheduling
  • Financial reporting
  • Inventory management
  • Sales strategies
  • Employee training
  • Effective communication
  • Verbal and written communication
  • Cash handling
  • Customer relations
  • Team building and leadership

Activities

  • Winning 2 international awards in marketing and another 1 in customer service
  • Awarded with customer service excellence award in 2018 and 2021
  • Winning various marketing and sales competitions

Timeline

Retail Sales Supervisor

Polo liquor limited
01.2024 - Current

Deputy Branch Manager

DCB bank Ltd
04.2023 - 12.2023

Relationship Manager

Yes, bank Ltd
02.2018 - 04.2023

Customer Service Manager

Indusind bank limited
06.2016 - 01.2018

MBA - Finance & Marketing

Baba Farid Group of Management & Technology

Bachelor of Commerce - Accounting, Costing

SD Bihani PG College

Similar Profiles

CREATE PROFILE
Anu Lata